Scheduler / Customer Service Representative

Now Hiring Customer Service/ Scheduler / Parts Rep

As a Customer Service Agent, your role will be to focus on providing the correct resolutions for both customers and the business. You will handle customer relationships and assist with their individual service needs whilst delivering best-in-class customer service.

• Handle specific Inbound/Outbound calls from customers
• Schedule inbound and outbound appointments (primarily by email) by communicating with customers and sometimes technician.
• Update the daily schedule accordingly
• Create Estimate/ Quotes
• Promote and Sell Products, Services, Contracts etc
• Able to navigate through different vendors, check availabilbity for parts
• Able to research parts, search manuals
• Recognize individual customer service needs and resolve their inquiry
• Provide resolutions at the first point of contact, avoiding transferring the call or having customers call again
• Handle complaints and call out any issues where appropriate
• Provide excellent customer service, negotiation, and interpersonal skills, with the ability to recognize and support the specific needs of the most vulnerable customers
• Maintain and update customer related information systems to ensure that our client hold accurate records; collect and access appropriate information relevant to type of call
• Respond to customers through a variety of channels including telephone (both inbound and outbound), internet, and written correspondence as appropriate
• Acquire detailed knowledge of product ranges and services to provide excellent service
• Serve customers across the product portfolio and resolve a wide range of common inquiries

*

Other Task:

• Office daily task
• Working with your team
• Assisting Managers and team members
• Assists in warehouse
• Will be working in Service, Parts and Sales department

• Qualifications
• High School Diploma
• Experience in contact/call center
• Good/Excellent Computer Skills
• Ability to work with MS Word, Excel and Power Point
• Adapt to new softwares
• Effective time management and self-accountability
• Excellent Written and Verbal Communication Skills
• High level of professionalism

Pay: $17.00 - $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off

People with a criminal record are encouraged to apply

Education:

• High school or equivalent (Required)

Experience:

• Appointment scheduling: 1 year (Required)

Language:

• Spanish (Preferred)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Wallingford, CT 06492 (Required)

Work Location: In person

Salary : $17 - $19