What are the responsibilities and job description for the Electrical Contracting Company - Service Manager position at Generator Supercenter?
Benefits:
Key Responsibilities:
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
Key Responsibilities:
- Lead and manage a team of service technicians and support staff
- Oversee daily service operations, including scheduling, workflow, and resource allocation
- Ensure high levels of customer satisfaction through timely communication and issue resolution
- Maintain service standards and ensure compliance with safety and quality protocols
- Manage inventory, including ordering, tracking, and organizing parts and materials
- Implement and maintain efficient inventory control systems
- Oversee warranty processes, including claims, parts replacement, and proper documentation
- Coordinate with manufacturers and vendors regarding warranty coverage and procedures
- Collaborate with other departments to streamline service delivery and improve overall operations
- Track key performance metrics and identify areas for improvement
- 2 years of experience in service management or a related leadership role
- Strong understanding of technical services (Generators, plumbing, electrical, etc.)
- Excellent communication, organizational, and leadership skills
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency in service management software is a plus
- Competitive salary based on experience
- Health and dental insurance
- 401(k) with company match
- Paid time off and holidays
- Ongoing training and career development opportunities
Salary : $45,000 - $65,000