What are the responsibilities and job description for the Service Department Coordinator position at Generator Service Center?
Overview
We are seeking a dedicated and experienced Service Operations Coordinator to support and strengthen our Service Department. This is not an entry-level role — we need someone who can step in, take charge, and operate with minimal training in generator service support.
In this role, you’ll be the operational backbone that keeps our field technicians running efficiently, our customers informed, and our service projects on track. You will manage repair workflows, parts sourcing, warranty claims, scheduling, permits, and customer communications — ensuring excellence across the board.
Key Responsibilities
Customer & Service Support
- Provide outstanding customer service, handling inquiries with professionalism.
- Greet customers, schedule service appointments, and maintain open communication on repair status.
- Explain repair needs, estimates, and updates clearly to customers.
- Handle and resolve customer complaints with professionalism.
Workflow & Scheduling
- Manage repair order paperwork, scanning, and filing.
- Review work orders to determine repair needs and timelines.
- Generate accurate repair estimates and quotes.
- Coordinate scheduling with technicians to maximize efficiency.
Parts & Inventory
- Maintain accurate inventory levels, ensuring parts are stocked and organized.
- Source parts and pricing from vendors and manufacturers.
- Ensure parts are available for upcoming jobs to prevent delays.
Warranty & Permits
- Research warranty coverage and process claims.
- Track warranty and repair worksheets for accurate reporting.
- Prepare and submit permit applications for installations and service work.
- Monitor permit statuses to avoid project delays.
Project & Installation Coordination
- Support project tracking and installation timelines.
- Assist with vendor coordination to keep projects on schedule.
- Provide operational oversight to ensure deadlines and expectations are met.
Qualifications
- 3–5 years of experience in a service-based administrative, dispatch, or coordination role (generator, electrical, or mechanical industries strongly preferred).
- Strong knowledge of service operations: job flow, dispatch, and service ticketing.
- Mechanical aptitude and familiarity with generator components and part sourcing.
- Proficiency with computers, spreadsheets, and service tracking systems.
- Excellent organizational and time-management skills.
- Experience in estimating and service writing.
- Ability to take ownership and work with minimal supervision.
- Associate’s degree or equivalent experience.
Why Join Us?
- Be part of a fast-growing company with a strong focus on customer service, innovation, and sustainability.
- Real opportunities for career advancement and leadership growth.
- Work in a dynamic, fast-paced environment where no two days are the same.
- Join a team that values your contributions and supports your professional development.
Job Type: Full-time
Pay: $21.00 - $27.00 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
- Paid time off
Work Location: In person
Salary : $21 - $27