Service Clerk

Overview

We are seeking a dedicated and enthusiastic experienced Service Clerk. As a Service Clerk, you will play a vital role in supporting the Service Department. You’ll manage repair workflows, facilitate communication with customers and vendors, coordinate installations, process warranty claims, and maintain parts inventory. You’ll be the operational backbone that keeps our field technicians running efficiently and our customers informed and satisfied.

The job duties of a Service Clerk will include but are not limited to the following:

Provide outstanding customer service by greeting customers warmly and assisting them with their inquiries.

Maintain knowledge of products and services to effectively assist customers and pending repairs

Inventory: Supervise inventory levels, ensuring shelves are well-stocked and organized.

Handle phone inquiries with professionalism, ensuring excellent phone etiquette at all times.

Collaborate with team members to create a positive experience for all customers.

Contact manufacturers and vendors to source accurate parts and pricing.

Greeting customers and scheduling service appointments.

Filing departmental paperwork & scanning any invoices into repair order

Review work orders to determine repair

Research / Generate repair estimates and quotes with up-to-date part availability and pricing.

Cataloging customers' concerns and comments.

Explaining repairs to customers on any needed repairs.

Research warranty and file warranty claims

Update warranty and repair worksheet for tracking purposes

Estimating the cost and time needed for repairs by making an estimate or quote.

Provide customers with updates regarding the repairs and parts updates

Handling customer complaints.

Ensure parts are available for upcoming jobs

Maintain a neat, clean, and orderly appearance of the shop

Project & Installation Oversight: Track and help coordinate installation projects, ensuring timelines and expectations are met.

Permit Coordination

Handle permit applications and renewals for installation and service projects.

Communicate with local jurisdictions to ensure permits are filed, updated, and closed properly.

Track permit statuses and deadlines to avoid delays in project scheduling

Experience

3–5 years of experience in a service-based administrative, dispatching, or clerical role (experience in the generator, electrical, or mechanical industries is a strong plus).

Ability to read and comprehend instructions and information relating to technical and generator malfunctions and repairs

Must have computer proficiency

Comfortable working with spreadsheets and internal tracking systems.

Strong organizational and time-management skills.

Strong communication skills are essential for interacting with customers and team members.

Experience in estimating and service writing

Experience in supervising or leading a team is a plus but not required.

A passion for providing excellent customer service and a willingness to learn about products and services offered.

Education/Experience:

Associate's degree (A. A.) or equivalent from two-year college or technical school; one year related experience and/or training; or equivalent combination of education and experience

Why Join Us?

We’re a rapidly growing company with a strong focus on customer service, innovation, and sustainability. As we continue to expand, we offer real opportunities for career advancement and professional growth within our team.

Be part of a team that genuinely values your contributions.

Work in a fast-paced, dynamic environment where no two days are the same.

Grow your skills in project coordination, vendor management, and customer service.

Job Type: Full-time

Pay: $25.00 - $35.00 per hour