Dispatcher/Customer Service Representative

DISPATCHER / CUSTOMER SERVICE REPRESENTATIVEGenerations Transport

Looking for more than just a job? Build a career with Generations Transport.

Generations Transport is looking for a dependable, motivated, and driven Dispatcher / Customer Service Representative to join our team.

This position plays a critical role in our daily operations and serves as a central point of communication between our drivers, customers, dispatch team, and management. We are looking for someone who can communicate effectively, stay organized in a fast-paced environment, solve problems, and take ownership of their responsibilities.

For the right person, this is more than a dispatch position. Generations Transport offers opportunities for career growth and advancement based on performance, initiative, work ethic, and the drive to take on greater responsibility.

What You'll Do

As a Dispatcher / Customer Service Representative, you will help coordinate daily transportation operations while providing excellent service to our customers and drivers.

Your responsibilities will include:

• Schedule and dispatch drivers, vehicles, and equipment based on customer needs, established schedules, and changing operational demands.
• Prepare and manage daily dispatch schedules, making adjustments as necessary to keep operations running efficiently.
• Create, receive, process, and communicate customer orders.
• Maintain consistent communication with drivers throughout their shifts.
• Communicate work orders, schedule changes, customer requests, and other important information to drivers, management, and appropriate personnel.
• Work directly with customers to answer questions, coordinate deliveries, address service needs, and resolve issues.
• Work closely with other dispatchers to coordinate operations across company territories.
• Monitor customer needs, fuel inventories, pricing information, and distribution requirements.
• Respond quickly and professionally when schedules, customer needs, equipment availability, or other circumstances change.
• Maintain accurate and organized records of work requests, completed work, customer requests, charges, expenses, inventory information, and other operational records.
• Help ensure company operations remain compliant with applicable DOT rules and regulations.
• Use company-provided technology and communication tools to effectively manage daily operations.

What We're Looking For

We're looking for someone who is:

• Dependable and accountable
• Highly organized
• Comfortable working in a fast-paced environment
• A strong communicator
• Able to multitask and prioritize
• Comfortable making decisions and solving problems
• Professional when communicating with customers and drivers
• Detail-oriented
• Willing to learn and take initiative
• Able to work effectively as part of a team
• Motivated to grow within the company

Dispatch, transportation, logistics, fuel distribution, or customer service experience is preferred, but the right attitude, work ethic, and willingness to learn are extremely important to us.

What We Provide

Company-provided phone and computer

You'll have the tools necessary to communicate with drivers, customers, and management and effectively perform your responsibilities.

More Than Dispatch — A Unique Opportunity to Learn the Business

One of the greatest advantages of this position is the exposure it provides to nearly every aspect of the company.

Dispatch sits at the center of our day-to-day operation. In this role, you won't be limited to simply scheduling trucks and drivers. You'll gain firsthand experience and understanding of how the different parts of the business work together.

You'll have regular involvement and communication with:

• Sales — understanding customer needs, new business, and service expectations.
• Customers — building relationships and understanding what it takes to provide excellent service.
• Pricing — learning how pricing decisions affect customers and daily operations.
• Billing — gaining exposure to the process from completed delivery through customer billing.
• Drivers & Operations — developing a strong understanding of transportation, scheduling, equipment, and real-world operational challenges.
• Management — working closely and communicating regularly with company leadership and upper management.

This creates an opportunity to develop something extremely valuable: an understanding of the entire business rather than just one department.

A Position Built for Growth

For someone who is driven, curious, willing to learn, and consistently demonstrates a strong work ethic, dispatch can be one of the best positions in the company to prepare yourself for future growth.

Because of the position's involvement across so many areas of the business, the right individual has the opportunity to develop the knowledge, relationships, decision-making skills, and operational experience needed to take on greater responsibilities.

At Generations Transport, advancement is not simply based on how long someone has been here. Initiative, performance, accountability, leadership, and the willingness to learn matter.

We want someone who sees this position as an opportunity to learn the business, make an impact, and build toward something bigger.

Compensation

Pay: Competitive – based on experience

Compensation may vary depending on the candidate's previous dispatch, transportation, logistics, customer service, and related professional experience.

JOIN THE GENERATIONS TRANSPORT TEAM

If you're dependable, motivated, enjoy solving problems, and want a position that gives you the opportunity to learn multiple sides of a growing business while positioning yourself for possible future advancement, we'd like to hear from you.

Apply today to learn more about joining Generations Transport.

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• Dispatching: 1 year (Preferred)

Work Location: In person

Salary : $40,000