Director of Operations

Position Summary

The Director of Operations (DO) is responsible for the management of the law firm to ensure it is operating profitably, efficiently and meeting established goals. The DO’s primary responsibility is ensuring operational effectiveness by (1) managing the team leaders of each department that are responsible for lead generation and conversion and client satisfaction and (3) ensures all work hired for is done with the highest quality and within the timeframes established and fees are received to ensure monthly revenue goals are met. The DO oversees firm product offerings and customers experience and confidence in what we provide them. The DO is the heart of the organization and must stay alert of the changing needs in the marketplace and work with marketing, finance, lawyers and client services to ensure firm can create and deliver it. 

Duties and Responsibilities

• Establish and implement revenue and expense budgets for law firm and improve the operational systems, processes and policies in support of firm’s mission- specifically, reporting, information flow and management of business process and organizational planning.
• Ensure proper systems and processes established for all positions to be able to report in real time all activities (KPIs) they are responsible for and their progress on it
• Supervise team leaders and subject to weekly/daily reporting to goal
• Facilitate 1:1 and/or group meetings to identify issues, develop recommendations, support staff and serve as the firm representative in resolving challenges.
• Support owner with determining staffing requirements, and interview, hire, and set training schedule for new employees.
• Participate in monthly and quarterly finance reports and review weekly department reporting to ensure the goals of the firm are being met.
• Perform other related duties, such as Client Services, as assigned for the purpose of ensuring the efficient and effective functioning of the department.
• Delegate and oversee projects, process development, and system creation for the firm and ensure real time reporting for all key departmental measurements
• Weekly reporting to owner of firm goals, scorecard, cash flow and progress open projects
• Ensure all team leaders and departments results meet firm needs to meet revenue goal. Ensure Sales meet sales goals.
• Adhere to firm established core values.
• The firm reserves the right to add or change duties at any time. 

Qualifications Required

Academic & Experience:

·        Bachelor’s Degree preferred but not required.

·        Minimum of 3 years of prior management experience

Skills and Abilities:

·        Commitment to the firm and its overall mission

·        Excellent computer skills and proficient in MS Office and cloud-based/web-based applications

·        Excellent communication skills; verbal and written

·        Knowledge and experience in operations management implementing best practices

·        Demonstrated leadership and vision in managing staff groups and major projects

·        Excellent interpersonal skills and a collaborative management style

·        A demonstrated commitment to high professional ethical standards and a diverse workplace

·        Excels at operating in a fast pace, community environment

·        Excellent people manager, open to direction and a collaborative work style to get the job done

·        Ability to challenge and debate issues of importance to the organization

·        Ability to look at situations from several points of view

·        Persuasive with details and facts

·        Delegate responsibilities

·        Comfortable working in a diverse environment

·        Highly developed time management, organizational and prioritization skills with the ability to multitask with clarity; facilitating several projects at the same time with the ability to monitor and assess one’s own self

Generations Law Group of Texas is committed to serving and protecting those in medical crisis and in fragile health. We are looking for a long-term career oriented teammate that shares our commitment to the community and the families we serve! We are an Equal Opportunity, Progressive, Health Conscious, Pro-Masking, Pro-vaccine, LGBTQ Friendly, Non-Smoking Law Firm.

Salary range: $60,000- $70,000 per year

Benefits include 5 days PTO after 3 months, 10 days starting in January of year after hire plus holidays, 401K matching after 1 year.