Administrator

Home Care Administrator

Location: Bremerton, WA (Serving Kitsap County)Salary: $90,000 - $110,000 (DOE)Reports To: Owner/CEO

Position Overview

The Home Care Administrator is responsible for the overall leadership, growth, and operational success of the agency’s Bremerton location serving Kitsap County. This role combines strong people leadership, business development, operational oversight, and strict adherence to Washington State regulations.

The Administrator sets the tone for the office culture, drives performance, ensures compliance, and leads the team in delivering exceptional care to clients. This individual plays a critical role in scaling the business, developing referral relationships, and building a high-performing team of caregivers and office staff.

Key Responsibilities

• Leadership & Team Management
• Lead, coach, and develop office staff and caregivers
• Build and maintain a strong, healthy workplace culture
• Oversee hiring, onboarding, training, and retention efforts
• Manage team performance, accountability, and professional development
• Foster clear and consistent communication across all staff levels
• Business Development & Growth
• Develop and maintain referral relationships (hospitals, rehab centers, senior living communities, etc.)
• Execute local marketing strategies to grow client census
• Conduct community outreach and networking
• Participate in intake processes and convert inquiries into active clients
• Identify opportunities for expansion and market penetration
• Operational Leadership
• Oversee daily operations of the home care office
• Ensure efficient scheduling, staffing, and service delivery
• Monitor key performance metrics, including revenue, margins, and utilization
• Manage billing, invoicing, and financial reporting processes
• Ensure high levels of client and family satisfaction
• Client Care & Communication
• Conduct new client assessments and care plan development
• Maintain ongoing communication with clients and families
• Address and resolve concerns promptly and professionally
• Ensure quality of care aligns with agency standards
• Compliance & Regulatory Oversight
• Ensure full compliance with Washington State Department of Health regulations
• Maintain accurate and up-to-date documentation and records
• Uphold HIPAA and confidentiality standards
• Prepare for and manage audits, surveys, and inspections
• Implement and enforce agency policies and procedures
  
  
  

Required

Qualifications & Requirements

• Proven leadership experience (team management, supervision, or operations leadership)
• Experience in home care, healthcare, or senior care industry
• Demonstrated track record of success in a previous role (growth, performance, or operational excellence)
• Strong organizational, communication, and problem-solving skills
• Ability to work independently with high integrity and accountability
  
  
  

Preferred

• Business development or sales experience (especially in healthcare or referral-based environments)
• Experience building and maintaining referral networks
• Knowledge of Washington State home care regulations
• Familiarity with systems such as WellSky or similar platforms
• Experience with billing, reporting, and operational analytics
  
  
  

Work Schedule

This is a full-time, salaried leadership role. While typical expectations begin at approximately 40-45 hours per week, the schedule may vary depending on business needs, growth stage, and operational demands.

Technology & Tools

• Microsoft Office (Excel, Word)
• Google Workspace
• Home care management software (e.g., WellSky)
• Electronic documentation and communication systems
  
  
  

What Success Looks Like

• A well-led, engaged, and growing team
• Strong referral partnerships and consistent client growth
• High client satisfaction and retention
• Full compliance with all regulatory requirements
• Profitable and efficiently run operations
  
  
  

Why Join Us

This role offers the opportunity to lead and grow a meaningful service that directly impacts families in Kitsap County. The right candidate will have the autonomy to build, lead, and shape a thriving home care operation while making a lasting difference in the community.

EQUAL EMPLOYMENT OPPORTUNITY

Generations Home Care is an equal opportunity employer. We do not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.