Operations Director

About Generational Wealth Advisors

Generational Wealth Advisors is an award-winning wealth management firm and wealth management arm of the leading middle market investment bank, Generational Group. We develop personalized, unbiased strategies designed to help clients grow, protect, and transfer their wealth. As a Registered Investment Advisor, we are, by definition, a fiduciary and deliver advice that is independent and objective. We work with a nationwide client base and specialize in working with business owners going through an exit.

To support our continued growth, we are seeking an Operations Director to lead our firm’s operational strategy, ensuring scalability and efficiency.

The Operations Director is a key leadership role responsible for designing, managing, and optimizing all aspects of firm operations — from overseeing client service, account administration, technology integration, compliance coordination, and team development.

You’ll be the key link between strategy and execution, which will enable our advisors to focus on clients.

Essential Duties and Responsibilities

Technology and Systems

• Manage and optimize the firm’s technology stack, including CRM (Wealthbox and Salesforce), custodial platforms, financial planning software, and performance reporting systems.
• Evaluate and implement technologies that improve automation, integration, and data integrity.
• Partner with vendors and custodians to resolve operational issues and ensure reliable service delivery.

Client Experience and Service Delivery

• Provide leadership and strategic direction to the Client Service Team to ensure consistent, high-quality client experience across all service channels.
• Oversee client onboarding, account maintenance, billing, and reporting workflows — ensuring efficiency, accuracy, and adherence to firm policies.
• Partner with the Client Service Team to design, implement, and refine service standards, training protocols, and process documentation.
• Collaborate closely with advisory teams to ensure seamless coordination between advisors, operations, and client service functions.
• Monitor key client service and operational metrics (e.g., response times, onboarding cycle duration, service satisfaction) and lead continuous improvement initiatives.
• Work with the Client Service Team to identify workflow enhancements, eliminate redundancies, and foster a culture of operational excellence and client-centered service.

Compliance and Risk Management

• Work closely with the Chief Compliance Officer to ensure operational procedures align with SEC and custodial requirements.
• Maintain data security, confidentiality, and accuracy across systems and workflows.
• Support compliance audits and contribute to risk mitigation initiatives through sound operational design.

Team Leadership

• Lead and mentor a growing team of operations and client service professionals.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Provide coaching and professional development opportunities to enhance team skills and career growth.

Knowledge, Skills, and Abilities:

Required:

• Deep understanding of RIA custodial processes, client onboarding, billing, and reporting workflows.
• Proficiency with Wealthbox CRM and Orion, or similar advisory platforms.
• Proven success leading operational process improvements and implementing technology solutions.
• Excellent leadership, communication, and analytical skills.

Preferred:

• Experience scaling operations in a growing RIA or multi-advisor firm.
• Familiarity with the Generational Group ecosystem or similar integrated advisory models.

Education and Experience Required

• Bachelor’s degree in Finance, Business Administration, or related field.
• 5–8 years of progressive experience in operations management within a Registered Investment Advisor (RIA) or similar financial services environment.

Education and Experience Preferred but Not Required

• Certifications such as PMP, Lean Six Sigma, or other project management certifications (a plus but not required).
• MBA or advanced degree in business or operations management.

Status

• Exempt

Reports To

• Chief Investment Officer

Job Location

• Richardson, Texas

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.