What are the responsibilities and job description for the Application Engineer position at Generant Company Inc.?
About Generant:
Generant was founded in the early 1930’s, is headquartered in Butler, NJ. We design and manufacture valves and pressure regulators for a wide variety of industries with a strong position in the Industrial Gases and Cryogenics, Medical Gases and Equipment, Energy, and Chemicals markets.
Generant is 100% employee owned! We look for dedicated and talented people who accept the responsibilities of thinking like owners and embrace our mission as stated in our Quality Policy:
Our Goal is to provide our customers, suppliers and employees true value. We believe this can only be accomplished through a strong commitment to continuous improvement in the quality of our products, services and working environment.
Our ideal candidates:
Are people who are personally motivated to produce high-quality work
Are lifelong learners – driven to continually improve
Are well organized
Enjoy working in a team environment
For more information, please visit our site: generant.com
**THIS ROLE IS ON-SITE DAILY IN BUTLER, NJ***
Please review our website to see the product line that this role works with.
Job Summary:
The Manufacturing Applications Engineer is responsible for assisting customers and distributors in manufactured product applications. Personnel in this position will leverage in-depth Generant product knowledge to provide effective solutions. The Applications Engineer will also have a substantial role in marketing Generant products and maintaining customer and distributor relationships. To a lesser degree, the Applications Engineer will assist in processing orders (received via mail, fax, phone or e-mail) and handling quotations, lead-time requests and estimated delivery requests.
Essential Functions:
- Initial point of contact for technical assistance on manufactured parts with requests by customers and distributors.
- Talk through and understand typical applications of manufactured products as explained by customers and provide potential solutions based on product performance knowledge and published information.
- Answer any technical questions about Generant manufactured products or effectively pass the question on to internal personnel who can provide an accurate answer.
- Receives and handles request for formal price quotation, lead time, purchase order, order changes, adjustments and cancellations from customers.
- Archives and maintains relationships with customers.
- Works to expedite deliveries as necessary. Confers with production, sales, shipping, inventory or transportation companies to expedite or trace delayed/missing shipments. Follows up on customer inquiries.
- Makes price and delivery quotations verbally for standard items to approved customers.
- Refers customers to pre-established Distributors in their area and/or specific industry.
- Assists customers and distributors with proper product selection for their applications.
- Maintains the sales contact management system.
- As needed, can perform all duties of a Customer Service Rep.
- Assist VP of Engineering and/ or VP of Sales and Marketing in various capacities.
- Provide input to engineering for new product development or general R&D based on customer communication.
- Some overnight travel will be required.
- Participation in relevant industry trade associations example: CGA
Requirements
Qualifications:
Education/Experience:
- College degree required - Engineering / Manufacturing field
- knowledge of and ability to read technical drawings and specifications.
- Must know MSOffice
Language Skills:
- Must have strong verbal and written communication skills.
Mathematical Skills:
- Advanced skills including statistical and financial knowledge.
Reasoning Ability:
- Ability to analyze and solve complex problems.
Physical Demands:
- The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision and the ability to adjust focus.
Work Environment:
- This role is on-site in Butler, NJ
- The noise level in the work environment is usually quiet.
- Very occasional travel may be required.
Benefits:
Employee Stock Ownership Plan (ESOP), Medical, Dental, Vision, 401k, Life and AD&D Insurance
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.