Quality Manager

General Description

The Quality Manager is responsible for ensuring that all GSM processes support its mission of providing collaborative engineering, expert fabrication and strategic supply chain capabilities that enable manufacturers to deliver superior products, scale their operations and protect their brands.

Organizational Relationships and Authority

The Quality Manager reports directly to the President. Direct reports to this position are:

• Quality Inspectors
• Quality Engineers

Key Responsibilities

The primary responsibility of the Quality Manager is to plan for all organizational quality requirements and audit processes in order to ensure conformance to certification standards and customer requirements. The Quality Manager documents, compiles and communicates all non-conforming findings, and actively participates in their permanent resolution and prevention by skillfully applying the tools of the quality professional. Other responsibilities specific to this position are:

• Supervising quality team members to ensure accurate and timely submission of first article inspection and PPAP documentation
• Developing an advance quality planning process that increases first pass yield and productivity by creating effective, efficient in-process inspection plans
• Organizing and controlling quality system procedures (QSP) and the standard operating procedures (SOP) that support them
• Coordinating with ISO registrar to plan and schedule certification and surveillance audits, and travelling to other GSM facilities when such audits are conducted
• Ensuring that ISO/TS documentation is user friendly and relevant to process control
• Ensuring effective calibration and control of all measuring devices
• Evaluating competency of existing auditors and re-training as necessary
• Building relationships with customers to understand quality standards and expectations
• Gathering customer quality score card results and communicating important findings to team members, managers and supervisors throughout GSM
• Recommending high-impact quality objectives to executive management
• Measuring progress toward objectives and reporting according to schedule
• Maintaining awareness of total quality costs and optimizing outcomes through continuous improvement initiatives
• Expertly engaging with customers during visits to GSM Facilities by deeply understanding GSM ISO Standards and demonstrating solid fabricating and supply chain processes
• Interacting with customer engineering resources to understand part application
• Building relationships with suppliers to clarify GSM quality standards
• Conducting periodic and timely QA audits
• Collaborating with supervisors, managers, engineers and operators to ensure best methods for measuring are incorporated into control plans
• Using statistical tools to verify process capability and identify opportunities for improvement
• Addressing internal and external non-conformances through the 8- Discipline to determine root cause and place proper controls for corrective action and prevent future occurrence within the system.
• Offering solutions and resources when obstacles are encountered during production processes
• Collaborating with employees to ensure corrective actions are investigated, root cause is understood and measures to prevent recurrence are implemented and effective
• Collaborating with the Curriculum Specialist to ensure quality training, instructional support and documentation provide an integrated program for developing a customer-focused orientation in every member of our production team
• Creating a GSM Quality Team that is responsive, professional and flexible to meet the needs of the organization through performance evaluations, skill development planning and accurate documentation.

Job Demands and Expectations

All management personnel will update job knowledge on an ongoing basis by:

• Identifying and participating in job-specific educational opportunities
• Reading role related industry publications
• Sharing key learnings to appropriate team members as discovered
• Maintaining professional networks to the benefit of the company
• Participating in professional organizations where relevant

Qualifications and Competencies

To perform this job successfully the Quality Manager must possess excellent interpersonal skills, a meticulous eye for detail. This Individual must be able to produce coherent written documents that are free of grammatical and calculation errors. The ideal candidate holds the strictest confidence regarding all confidential information related to the company’s operations, its employees, financial matters, and personal matters of which the employee may become aware in the course of their work.

The individual will also maintain competency with the following processes, programs and equipment:

• Microsoft Suite
• Visio
• Laptop or desktop computer
• Office telephone system
• Corporate ERP system
• Minitab
• CMM and inspection software

General Competencies

• Dependability: Follows procedures and responds to management direction: takes responsibility for own actions; keeps commitments; commits time necessary to reach goals; meets deadlines or notifies appropriate person with an alternate plan.
• Sales Influence: Ability to persuade and influence others both outside and within the organization in a manner that supports the company’s goals and mission.
• Problem Solving: Ability to Utilize creative talents and skills to successfully resolve problems; develops solutions that work; works well with others to solve problems and resolve situations.
• Attendance/Punctuality: Is consistently at work and on time; covering work responsibilities when absent with the appropriate resource; arrives at meetings and appointments prepared and on time.
• Customer Relations: Manages difficult or emotional customer situations; good communication skills; responds promptly and effectively to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance in a friendly productive manner; meets commitments.
• Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates engaging presentation skills; participates in meetings.
• Written Communication: Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively is able to read and interpret written information.

Education

• Bachelor of Science in Engineering
• Six Sigma Green Belt Certification (preferred)

Experience

Minimum of 5 years of experience within the metal fabrication industry as a successful implementer and steward of an ISO/TS system

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• Open office concept; lab or plant floor locations on multi-building campus; often traveling to different GSM and customer locations via commercial or private plane, car or train.

Physical Demands

While performing the duties of this Job, the employee is regularly required to meet the following physical demands:

• Able to speak clearly and understandably, with a pleasant tone of voice and manner
• Ability to hear within a range that enables normal telephone communication
• Able to see a computer screen within reasonable reading distance without strain
• Able to type at a keyboard without bodily or psychological discomfort most of the working day
• Ability to ambulate around the office environment and manufacturing floor comfortably in order to fulfill tasks required in various offices and manufacturing departments

Salary/Wages and Benefits

Salary Range based on credentials

Conditions of Hire

All employment with GSM is at-will by the employer and employee and therefore subject to change.

Qualifications and Competencies

To perform this job successfully the Quality Manager must possess excellent interpersonal skills, a meticulous eye for detail. This Individual must be able to produce coherent written documents that are free of grammatical and calculation errors. The ideal candidate holds the strictest confidence regarding all confidential information related to the company’s operations, its employees, financial matters, and personal matters of which the employee may become aware in the course of their work.

The individual will also maintain competency with the following processes, programs and equipment:

• Microsoft Suite

• Visio

• Laptop or desktop computer

• Office telephone system

• Corporate ERP system

• Minitab

• CMM and inspection software

Education

• Bachelor of Science in Engineering (preferred)

• Six Sigma Green Belt Certification (preferred)

Experience

Minimum of 3 years of experience within the Metal Fabrication Industry as a successful manager, implementer, problem solver and steward of an ISO/TS system