Inside Sales Manager

The Inside Sales Manager is accountable to develop and execute strategic plans that attain corporate customer satisfaction, growth and profitability goals.

General Stamping & Metalworks is a growing organization responding to a changing market.  It is expected that tasks and requirements will change from time to time and employees will be flexible to respond as needed.

Organizational Relationships and Authority

The Inside Sales Manager reports directly to the President and collaborates with the all team members to achieve goals. Direct reports are likely to include:

Client Development Specialists

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·       Key Responsibilities and Purpose

The primary responsibility of the Inside Sales Manager is to drive growth through effective customer relationship management, process management and the leadership of the team.

Additional activities include:

• Develops lean systems and metrics to ensure commitments to our customers are met
• Prioritizes  to ensure strategic customers receive quotes as quickly as possible and before the due date
• Understands plant capacity to ensure quote submissions target underutilized assets
• Accompanies managers to customer/prospect sites to understand needs
• Promotes capabilities and explores opportunities to increase GSM offerings and customer reach
• Creates processes that ensure estimates are ready and to hand off to manufacturing
• Provides an organizational structure that reflects current and long term needs

·         Provides design and engineering expertise to GSM team members and customers

·         Develops systems that maintain relevant processes and customer information in accordance with ISO standards

• Develops best practices for opportunity tracking that includes selling metrics (Win/loss, Growth Opportunities etc.)
• Understands markets that drive product costs and ensures estimates are up to date.
• Collaborates with Strategic Account Managers and CFO to develop pricing strategies
• Develops clear and objective criteria for developing, improving, and promoting employees based on performance measures that are behaviorally anchored

·         Accurately prepares, maintains or authorizes department expenses for payment

• Engages with teams  to win business and  improve process
• Collaborates with customers on cost saving initiatives

Job Demands and Expectations

The Inside Sales Manager exemplifies the GSM’s Core Values of Service, Teamwork, Accountability, Integrity and Hungry to grow and its vision “to become the most trusted supplier of fabricated metal parts and assemblies in North America”. Therefore, this position requires this employee to interact professionally at all times.

All management personnel are expected to update job knowledge on an ongoing basis by identifying and participating in functionally related educational opportunities, reading professional publications, reporting key learnings to the GSM Team, maintaining networks to the benefit of the company, and participating in professional organizations where indicated or requested.

Qualifications and Competencies

To perform this job successfully, an individual must possess a strong ability to be attentive to detail, results driven, and the ability to keep accurate records.  They must possess excellent interpersonal skills as well as the ability to produce written documents that are free of spelling, punctuation and grammatical errors.

As a leader in the company, the Inside Sales Manager must maintain an optimistic attitude in helping the customer reach important goals without sacrificing GSM’s profitability. In addition, they must maintain the strictest confidence regarding all issues and information regarding the company’s owner, its operations and employees, financial matters, and personal matters of which the employee may become aware in the course of their work.

Due to the intense communication component of this position, the individual will also develop and maintain competency with the following programs and equipment:

• Microsoft Word
• Microsoft Excel Spreadsheet
• Visio
• PowerPoint
• Outlook
• Laptop, tablet and/or desktop computer
• Cellular and office telephone system
• ERP and estimating systems

General Competencies

• Dependability: Follows the direction of the President/CEO and provides accountability for performance of key responsibilities: takes responsibility for own actions; keeps commitments; commits time necessary to reach goals; meets deadlines or notifies appropriate person with an alternate plan.
• Sales Influence: Ability to persuade and influence others both outside and within the organization toward the company’s goals; understands motivating factors in the buy/sell paradigm; frames all propositions from “buyer’s perspective” and “sellers perspective”;  and maintains ethical boundaries all financial dealings.
• Analytical Problem Solving: Must have strong analytical and higher-order reasoning abilities; proficient computer and math skills; ability to use creative talents and skills to successfully resolve problems; develops solutions that work; is committed to working with others to solve problems and resolve situations.
• Attendance/Punctuality: Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments prepared and on time.
• Employee Relations: Manages difficult or emotional employee situations using good communication skills; responds promptly and effectively to employee questions and needs; solicits employee feedback to improve responsiveness and initiatives; responds to requests for information and assistance in a supportive and enthusiastic manner; meets commitments.
• Oral Presentations: Makes full use of audio-visual technologies and programs to develop clear, engaging and persuasive presentations.
• Listening Skills: Listens carefully to the input of others and gets clarification before generating conclusions; responds thoughtfully and non-defensively to questions;
• Written Communication: Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Accuracy: Provides accurate, relevant and timely financial reports free of errors and ambiguities; routinely provides proper documentation of assumptions used to formulate forecasts and planning materials

Education

• Bachelor’s degree   (preferred)

Experience

• Minimum of three years as an Inside Sales or Engineering Manager with responsibility for cultivating customer relationships

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Open office, cubicle, individual or shared office

Physical Demands

While performing the duties of this Job, the employee is regularly or occasionally required to meet the following physical demands:

• Able to speak clearly and understandably, with a pleasant tone of voice and manner
• Ability to hear within a range that enables normal telephone communication
• Able to see a computer screen within reasonable reading distance without strain
• Able to type at a keyboard without discomfort most of the working day
• Ability to ambulate around the office environment and manufacturing floor comfortably in order to fulfill tasks required in various offices and departments
• Ability to travel beyond the office environment by private jet, commercial air, automobile without undue stress or discomfort

Salary/Wages and Benefits

Refer to Letter of Agreement for this position.

Salary : $65,000 - $75,000