What are the responsibilities and job description for the Inside Sales Manager #hiringnow position at General Sheet Metal Works Inc?
The Inside Sales Manager drives profitable revenue growth by leading a high-performing inside sales team, developing strategic customer relationships, and executing disciplined sales processes.
This role serves as a senior ambassador of General Stamping & Metalworks (GSM), representing the company’s capabilities, values, and ensuring products are delivered on time. The Inside Sales Manager balances hands-on customer engagement with team leadership, ensuring responsiveness, margin discipline, and exceptional customer experience.
Key Responsibilities
Sales Leadership & Revenue Growth
- Manage and prioritize customer opportunities using GSM’s defined sales process and Microsoft Dynamics 365 / ERP tools.
- Collaborate with Business Development Managers (BDMs) to support account strategies, pipeline development, and follow-up activities.
Customer Engagement & Strategic Selling
- Conduct customer and prospect meetings, needs assessments, and on-site visits to understand requirements and uncover value-added solutions.
- Serve as a senior point of contact for key accounts, ensuring proactive communication and follow-through on commitments.
- Enhance customer experience by resolving issues, managing expectations, and strengthening long-term partnerships.
Sales Leadership, Execution & Cross-Functional Accountability
- Lead, coach, and develop the Inside Sales and Client Development team to deliver consistent performance, responsiveness, and profitable revenue growth.
- Establish clear priorities, balance workloads, and allocate resources to meet demand in a fast-paced, high-volume manufacturing environment.
- Set expectations and hold the team accountable for professional customer communication, opportunity progression, and follow-through.
- Own CRM and ERP process discipline to ensure data accuracy, pipeline visibility, and informed commercial decision-making.
- Drive continuous improvement in sales processes, internal handoffs, and customer responsiveness.
Key Performance Indicators (KPIs)
- On-time response to customer inquiries
- Customer satisfaction, retention, and account penetration
- CRM data accuracy, compliance, and pipeline visibility