What are the responsibilities and job description for the Client Development Specialist #hiringnow position at General Sheet Metal Works Inc?
General Stamping & Metalworks is committed to aggressively pursuing growth through unparalleled customer service and business development. This position supports that effort through the proficient execution of all transactional interactions between customers, prospects, and GSM.
Organizational Relationships and Authority
The Client Development Specialist reports directly to the Inside Sales Manager and collaborates with cross-functional GSM team members to achieve sales goals and improve the customer experience. There are no direct reports to this position.
Key Responsibilities and Purpose
The primary responsibility of the Client Development Specialist is to support sales efforts by:
· Entering customer orders and releases that reflect the correct price and the correct due date.
· Uploading forecasts, creating reports, and analyzing data to ensure GSM understands its Sales Pipeline.
· Processing requests for quotes (RFQs) for the estimating process and completing estimates, at a beginner level, through the use of automated tools and defined processes, including the re-pricing of customer POs that come in after quote expiration.
· Monitoring customer portals for opportunities to process RFQs, engineering changes, schedule changes, customer surveys, and required compliance information (i.e. ROHs, REACH, certificates of origin), and all other customer-related requirements.
· Delivering efficient customer service by responding daily to customer inquiries and needs including, but not limited to: order changes, order or RFQ status, quality issues, developing reports, attending virtual and live meetings, participating in technical and account reviews, managing cases, and calculating the impact of change requests.
· Contributing to the creation of defined processes and participating in continuous improvement initiatives and projects.
· Demonstrating curiosity by following up with customers on quote submissions in order to uncover needs and opportunities; then collecting, analyzing, and prioritizing next steps.
· Involving the right resource at the right time to address customer needs.
· Coordinating and hosting customer on-site visits and tours.
· Developing and maintaining situational contract templates used in the customer onboarding process.
· Onboarding new customers using a defined process.
· Optimizing the CRM tool to manage customer data and to ensure timely response and resolution to assigned cases.
Salary : $45,000 - $60,000