What are the responsibilities and job description for the Yard and Customer Service Associate position at General Shale?
Yard and Customer Service Associate
Kingsport, TN
General Shale, Inc., the nation’s leading brick and masonry materials manufacturer, is seeking a Yard and Customer Service Associate to join our Kingsport, TN location. This position is ideal for a safety-focused, hands-on professional who enjoys working outdoors, operating heavy equipment, and providing excellent customer service and sales support in a fast-paced distribution environment.
Key Responsibilities:
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Safely operate forklifts to load and unload trucks with brick and masonry materials
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Stage, move, and organize product throughout the yard
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Assist customers with product selection, pickup orders, and walk-in sales
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Provide friendly, solution-oriented customer service to support sales growth
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Process orders and assist with counter sales as needed
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Maintain yard organization, cleanliness, and safe traffic flow
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Perform routine equipment inspections and follow all safety procedures
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Support inventory accuracy and cycle counts
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Enter basic order and inventory information into SAP
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Coordinate with dispatch and the sales team to ensure accurate and timely deliveries
Qualifications:
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2 years of forklift operation and/or yard or warehouse experience preferred
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Previous customer service or sales support experience preferred
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Forklift certification (or ability to obtain certification)
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Basic computer skills; SAP experience a plus
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Strong communication skills and customer-focused mindset
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Ability to work outdoors in varying weather conditions
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Strong work ethic and team-oriented approach
What We Offer:
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Competitive salary
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Comprehensive benefits package
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Stable, growing company with opportunities for advancement