PRINTING SERVICES ASSISTANT DIRECTOR - 10212025-72386

Job Information

State of Tennessee Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF GENERAL SERVICES, WAREHOUSING AND DISTRIBUTION DIVISION, DAVIDSON COUNTY

Working Title: Assistant Director of Customer Support

This is an on-site position.

Qualifications

Education and Experience: Education equivalent to completion of two years of coursework from an accredited college or university and experience equivalent to five years of full-time printing services production work, including two years of printing services production supervisory experience.

Substitution of Education for Experience: Additional coursework from an accredited college, university, technical institute, business school, vocational, or trade school in graphic arts, printing, business or a related field may be substituted for the required non-supervisory experience on a year-for-year basis, to a maximum of two years, there being no substitution for the required two years of supervisory experience.

Substitution of Experience for Education: Qualifying full-time printing experience may be substituted for the required education on a year-for-year basis, to a maximum of two years.

Necessary Special Qualifications: None.

Examination Method: Education and Experience, 100%, for Preferred Service positions.

Overview

Under general supervision, is responsible for managerial printing work of average difficulty; and performs related work as required. The employee in this class assists the Printing Services Director in the overall management of the Printing Division. Work involves the supervision of printing production and administrative staff.

Responsibilities

1. Manages the workflow in all production and administrative areas to ensure efficiency and maximize production.
2. Evaluates workflow processes to implement chant improve quality and reduce turnaround time. Provides recommendations that assist the director in making operational decisions. Identifies solutions to issues to assist the director in solving problems. Reviews month-end financial reports to identify and correct issues to grant approval. Reviews monthly production reports to identify and correct issues in areas not reaching production goals.
3. Adjust production schedules to ensure customer delivery deadlines are consistently met and on-time delivery rates of 95% are maintained. Makes work assignments for staff to accomplish other Division objectives.
4. Creates and distributes quarterly on-line newsletters to promote our services to our customers. Suggests updates to our brochures and other promotional items to showcase our design staff's capabilities. Develop ideas for new products and services to meet our customers' changing needs.
5. Seeks clarification of a problem before reaching a conclusion and acting. Take action to resolve conflicts, complaints and other employee issues promptly and professionally. Investigates complaints from customers, takes steps to resolve promptly and follows up with customers to make sure they are satisfied with the resolution.
6. Encourages and motivates employees to improve skills and learn new skills through cross-training and continuing education. Coordinates the division's talent management program to prepare employees for advancement opportunities. Provides immediate corrective and frequent positive feedback according to state guidelines.
7. Conduct interviews to determine and make a recommendation on which candidates are the best when filling positions. Identifies promotional opportunities within assigned subordinates to retain valued, outstanding, and exceptional employees.
8. Ensure all Division and State policies and procedures are updated annually and made available to all employees. Monitors the Forms and Publications approval process to ensure compliance with State guidelines and TCA requirements. Assist customers with questions regarding compliance with State Branding Guidelines. Monitors printing related contracts utilized by the Agency to ensure vendor compliance and on-time renewals. Evaluates production procedures in all areas to verify compliance with industry's best practice standards.

Competencies (KSA's)

Competencies:
1. Decision Quality
2. Directs Work
3. Drives Results
4. Plans and Aligns
5. Develops Talent

Knowledges:
1. Customer and Personal Service
2. Administration and Management
3. Production and Processing

Skills:
1. Management of Material Resources
2. Management of Personnel Resources
3. Active Learning and Listening
4. Quality Control Analysis
5. Judgment and Decision Making

Abilities:
1. Deductive Reasoning
2. Speech Recognition
3. Speech Clarity
4. Written Comprehension

Tools & Equipment

1. Personal Computer
2. Telephone
3. Printer

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.