Install Manager

Intro:

Are you looking for a career where you can contribute to safety and make a meaningful difference every day?  At General Security Services Corporation (GSSC), our Electronic Protection Group (EPG) delivers and supports integrated security technologies, from access control and intrusion systems to video surveillance and life safety technologies.

Since 1946, GSSC has proudly protected the communities we serve through physical and electronic security solutions.  Here, you’ll be part of a team that values collaboration, recognizes contributions, and supports your growth.
 

Benefits:

• Medical, Dental, Vision
• Life Insurance, Short-Term Disability, and Long-Term Disability
• 401(k) with Company Match
• Competitive PTO

Summary:

The Install Manager provides hands-on leadership and strategic oversight for the installation department within the Electronics Protection Group (EPG) Division at General Security Services Corporation (GSSC).   This role is responsible for managing Install Department staff including Install Technicians, Project Coordinators, and Project Managers to ensure timely, high-quality system installations, project profitability, and exceptional client experiences.  The Install Manager ensures projects are delivered on time, within scope and budget, while fostering a culture of safety, accountability, and continuous improvement.
 
 

Install Manager Job Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the job responsibilities.

• Leads and manages the daily operations of the installation team, including Install Technicians, Project Managers, and other install support staff.
• Ensures installation department meets company gross profit objectives through field productivity, scheduling, controlling costs, and maximizing billings.
• Develops, implements, and maintains installation policies, procedures, and standards that enhance client satisfaction and ensuring scope, timelines, and budgets are met.
• Sets clear performance expectations, conducts regular team meetings and check-ins, and provides coaching and evaluations to support team growth and development.
• Handles escalated client concerns promptly and professionally.
• Develops project schedules, assigns resources, and monitors progress to ensure timely and successful project completion. 
• Monitors and analyzes KPIs, client satisfaction metrics, and operational benchmarks to evaluate team performance.
• Prepares and presents regular installation metric reports to leadership, identifying trends, gaps, and areas of opportunity.
• Manages larger, complex installation projects.
• Provides direct support to Project Managers, Install Technicians, and other install staff, ensuring technical accuracy and operational efficiency.
• Recruits, trains, and retains top installation team members, while fostering a culture of collaboration, accountability, and growth. 
• Drives interdepartmental collaboration with sales, engineering, and service teams to ensure seamless client handoffs and lifecycle support.
• Ensures fiscal responsibility of the department including revenue generation and cost containment, analyzes variances from budget, and takes corrective actions. 
• Ensures accurate project information is maintained in company shared files and systems.
• Partners with sales to create proactive plans for projects resources and execution based on sales pipeline and forecast.
• Conducts follow-ups with clients to ensure they are satisfied with their experience with GSSC’s install department.
• Leads the post-project review process, working with engineering and sales to improve processes and institutional knowledge.
• Manages assigned vendor relationships.
• All other duties as assigned.

Install Manager Minimum Qualifications: 

• Associate’s degree with 3 years of relevant experience in service, logistics, or operations, or a bachelor’s degree.
• 1 year of supervisory experience.
• Strong leadership and team development skills.
• Excellent written and verbal communication skills.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft office including Word, Excel, Outlook and PowerPoint.
• Strong interpersonal and conflict resolution skills.
• Ability to analyze problems, identify root causes, and implement effective solutions.
• Ability to follow GSSC corporate values.
• Experience in Project Management including cost/schedule management, risk management, and managing project performance.
• Must pass a background check.

Preferred Qualifications:

• 5 years of related experience in a similar leadership role within a service function.
• MN Power Limited Technician (PLT) License.
• Valid and current driver’s license with acceptable driving background.
• Experience in the security, low voltage, or construction technology industries.
• Familiarity with regulatory requirements for life safety systems.

Physical, Mental and Environmental Requirements:
With or without reasonable accommodation, the physical and mental requirements of the job may include the following:

• Ability to see, hear, speak, and write clearly.
• Frequent sitting which may be required for long periods of time, particularly while working at a computer.
• Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.
• Noise levels are typically low.
• Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations.

We are an EOE/AA/DISABILITY/VETERANS/GENDER NEUTRAL employer. Historically underrepresented candidates strongly encouraged to apply.