What are the responsibilities and job description for the Guest Coordinator position at GENERAL RV CENTER?
Overview
At General RV Center, we don’t just sell RVs — we help families create lifelong memories. As a Guest Coordinator, you will serve as the first point of contact for customers and the final touch-point during the purchasing journey. This role ensures seemless, informed, and memorable experience by coordinating the final sale with our internal teams.
If you are driven, competitive, and ready to be part of a growing team that rewards performance, your journey starts here.
PERKS:
- Medical, dental, vision, life & disability insurance options
- Health Savings Account (HSA) option
- Paid Time Off
- 401k with company matching
- Industry-leading Sales & Product Training
- Powerful Brand Recognition
- Team-oriented culture built for winning
Responsibilities
WHAT YOU'LL DO:
- Welcome guests, assess the purpose of their visit, and direct them to the appropriate department.
- Manage incoming calls by routing them appropriately and providing general company information.
- Process new and transfer inventory accurately, including printing and reprinting stock tags.
- Support recall documentation by checking manufacturer portals and notifying internal teams.
- Create new customer profiles in CAMP and maintain accurate internal records.
- Track and log dealer license plates used for test drives and support escalation of customer concerns.
- Prepare and execute all day-of-delivery tasks, including VIP tags, special requests, and CAMP navigation.
- Greet customers during delivery, ensure all work orders are completed and paid, and provide keys while thanking them for their business.
Qualifications
WHAT WE'RE LOOKING FOR:
- Minimum of a High School Diploma is required.
- Must be able to communicate effectively, both verbal and written.
- Previous Customer Service experience is required, ideally within retail setting.
- People oriented, interacting positively with clients and other team members.
- Ability to work independently and in a team environment.
- Able to effectively troubleshoot and address/resolve customer complaints and issues.
- Attentiveness, decision-making, adaptability and relationship development are all keys to success in this positions.
- Strong organizational skills, attention to details and multitasking is essential.
About General RV
General RV was founded when Abe Baidas converted a Detroit gas station into a small RV sales and manufacturing facility in 1962. From those humble roots, we’ve grown into the nation’s premier RV dealer. We’ve helped millions of families experience the RV lifestyle. With the support of our talented employees, General RV now operates multiple Supercenters across the country in addition to an inspection facility in Indiana. We are proud of our history and are now in the third generation of family ownership. Since 2014, General RV Center has been named by Crain's Detroit as one of Michigan's largest and fastest-growing privately held companies.
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