Entry Level Marketing Assistant

Growing Marketing /E Commerce company Located in Anaheim is looking for a trainable motivated representative who will handle a variety requests from our client’s and Vendors provide support to our owners and other collegues , The candidate must be trainable and with excellent Mathematical Equations . They listen to owners concerns and determine how and if they can be fixed and can walk customers through the steps needed to fix various problems.

Job Duties: Include but no limited to

• Check for customer problems and fixes in the solutions database and add new information to the database when and if new problems and fixes arise.
• keep logs of all calls answered and addressed, including dates and times.
• Respond to emails and online chat requests for technical support. Coordinate meetings, appointments, and sales calls for the team.
• Help prepare and present tech product demos, proposals and presentations to potential clients, be able maintain sales reports pipeline updates and other documentation for owners
• Must be able to lift up to 50lbs
• Bilingual/Spanish Is Required
• Willing to Learn and Be Coachable without failure
• Communication skills – technical support representatives need excellent listening and verbal communication skills to understand customer complaints and clearly relay solutions to technical problems
• Computer skills – Be proficient excellent computer skills (Excel, Word, Outlook and PowerPoint) are essential for technical support representatives, who must help others fix technical computer issues of all types
• Data entry – some data entry skills are a must-have for technical support representatives, who input information into support logs for each and every call.
• Address time management skills to prioritize owners needs and quickly address all problems
• Problem-solving skills – tech support representatives use their problem-solving skills to diagnose computer problems and fix them accordingly
• College Degree / High school diploma/GED required
• Minimum 1-year experience in information technology or technical support
• Working knowledge of security software options and functionality preferred

Qualifications

• Bilingual In Spanish Is a Must
• Previous tech skills required
• Excel Spreadsheet's/ Formulas
• Ability to Multitask
• Must be analytical with the ability to learn and adapt quickly
• Please send resume and salary requirements

Job Type: Full-time

Pay: $25.00 - $27.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• Associate (Preferred)

Language:

• Spanish (Required)
• English (Required)

Ability to Commute:

• Anaheim, CA 92801 (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Salary : $25 - $27