What are the responsibilities and job description for the Patient Service Representative position at General Physician, PC?
Company Description
General Physician, PC, established in 2010, is one of the largest medical groups serving Western New York, with a mission to provide top-tier healthcare services. Our network consists of highly skilled and respected healthcare providers across a wide range of specialties, ensuring exceptional care for all patients. With numerous locations and flexible hours, we prioritize convenience and accessibility for our patients. Communication is integral to our approach, fostering a seamless partnership between patients and providers as well as collaboration among medical professionals. At General Physician, PC, we are committed to delivering a comprehensive and patient-centered healthcare experience.
Role Description
We are seeking a Patient Service Representative for a full-time, on-site role at our East Amherst, NY location. Responsibilities include scheduling appointments, managing patient inquiries, verifying insurance information, and maintaining accurate patient records. The Patient Service Representative serves as a vital point of contact, providing excellent patient service while ensuring smooth office operations and contributing to a positive healthcare experience.
Qualifications
- Proficiency in Appointment Scheduling and exceptional Phone Etiquette
- Experience with Insurance Verification processes
- Knowledge of Medical Terminology and Medical Office procedures
- Strong interpersonal and communication skills for patient interaction
- Attention to detail and ability to multitask effectively
- Prior experience in a medical or healthcare setting is a plus
- Proficiency in using medical software and scheduling systems is beneficial