Director, Clinical Services - Oncology

Director of Clinical Operations, Oncology

Who we are:

General Physician, PC (GPPC) is a forward-thinking healthcare organization affiliated with Kaleida Health and the Erie County Medical Center. With over 300 providers in 11 specialties, we provide comprehensive healthcare services across 6 counties in Western New York, with a focus on delivering exceptional patient-centered care. Our commitment to excellence extends to both acute and ambulatory care settings and we provide employment Services to ECMC and Lake Erie Medical Services. We are seeking a Director of Clinical Operations to join our team and drive the growth and success of our organization.

Who you are:

You are an accomplished leader with a passion for improving healthcare delivery and operational efficiency. With a proven track record in driving strategic initiatives, you possess the ability to mentor and inspire others to achieve their full potential. Your expertise lies in optimizing organizational processes, quality improvement, and ensuring seamless operations across service lines.

What you can expect:

• A competitive salary and benefits package, including a bonus incentive. The hiring range is between $130,000 to $155,000 a year.
• A vibrant and supportive company culture that fosters collaboration and innovation.
• The opportunity to work with a dedicated team of compassionate healthcare professionals who prioritize accountability and patient care.

What you will be doing:

As the Director of Clinical Operations for our Oncology service line, you will play a pivotal role in shaping the organization's strategic direction and provide leadership and guidance to a team of direct reports. Your responsibilities will include developing and implementing corporate policies and procedures, analyzing their effectiveness, and streamlining service line operations. Additionally, you will be responsible for enhancing the patient experience by analyzing patient satisfaction and implementing process improvements.

Your Primary Responsibilities:

1. Analyze and optimize organizational processes and workflows across all service lines, developing improvement strategies based on process analysis.
2. Support and optimize the operations of the GPPC medical and surgical oncology practices
3. Support the development, analysis, and execution of corporate strategic initiatives.
4. Provide mentorship, training, and support for professional growth and development of direct reports. Implement process improvement projects and develop an onboarding training program to enhance the new hire experience.
5. Foster a culture of exemplary customer service, enhancing the overall patient experience through the analysis of patient satisfaction and the implementation of improvement processes.
6. Develop and implement corporate policies and procedures, ensuring regulatory compliance across all service lines. Continuously evaluate the effectiveness of policies and procedures.
7. Develop position-specific job descriptions and competencies to ensure clarity and alignment within the organization.

The education and experience that you need:

• Bachelor's degree in healthcare or related field required.  An MBA or MHA is strongly preferred.
• Seven to ten years of leadership experience in a medical practice with experience in an Oncology setting.
• Excellent communication and relationship-building skills, with the ability to engage physicians and other leaders effectively.
• Strong knowledge of healthcare leadership, business metrics, budget management, staff development, and physician engagement.

If you are a strategic thinker, a proven leader, and a healthcare management expert with the ability to engage physicians and other stakeholders, we invite you to apply for this executive position. As the Director of Clinical Operations, you will have the opportunity to lead our organization's growth and transformation while working alongside a dynamic team of healthcare professionals.

General Physician P.C. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

* The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant at the time of posting. When determining pay, several factors will be considered including but not limited to location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and budget.