The Rural Health Clinic Scheduler is responsible for managing patient appointments in a timely and efficient manner. This role involves coordinating schedules between patients and healthcare providers, ensuring optimal use of clinical resources, and delivering excellent customer service in all patient interactions.

Supervisory Responsibilities:

·         None.

Duties/Responsibilities:

• Schedule, reschedule, and cancel patient appointments via phone, in-person, or electronic systems.
• Verify patient demographics and insurance information during scheduling.
• Coordinate appointments across multiple departments or specialists when needed.
• Communicate scheduling changes or delays to patients and staff.
• Ensure appointments align with provider availability and clinic protocols.
• Maintain confidentiality of patient records (HIPAA compliance).
• Handle high call volumes and manage a scheduling queue efficiently.
• Collaborate with front office staff and clinical teams to resolve scheduling conflicts.
• Follow up with patients for appointment reminders and confirmations.
• Document scheduling interactions accurately in the electronic health record (EHR) system.
• Performs other related duties as assigned.
• Adheres to the facility’s Standards of Excellence.