What are the responsibilities and job description for the Client Service Representative & Office Manager (Fully Licensed) position at General Insurance Services Tennessee?
Company Description
General Insurance Services Tennessee is an independent insurance provider based in East Tennessee, offering commercial lines, personal lines, and life and disability coverage. We are committed to delivering tailored insurance and risk management solutions that meet the unique needs of diverse client base. Our approach is rooted in transparency and a client-first philosophy across new business, renewals, and ongoing service. Headquartered in Knoxville, Tennessee, we provide a supportive, professional environment with the flexibility and resources necessary for our team to grow and succeed.
Role Description
This is a full-time position located in Knoxville, Tennessee, for a Client Service Representative. The role is responsible for supporting clients with inquiries, addressing requests to ensure a high level of satisfaction, and managing client accounts across commercial lines, personal lines, and life and disability policies. Additional responsibilities include assisting with the preparation of proposals for both new business and renewals, maintaining accurate and organized records, and serving as a primary point of contact for client communications. This position requires close collaboration with internal team members to deliver a seamless and professional client experience.
Qualifications
Minimum of two (2) years of experience in the insurance industry
Current and active licenses in Property, Casualty, Life, and Health
Excellent written and verbal communication skills
Strong customer service orientation with a proven ability to enhance client satisfaction
Demonstrated ability to address client needs efficiently while maintaining professionalism and a positive demeanor
Ability to manage multiple priorities and perform effectively in a fast-paced environment
Proficiency in computer applications; experience with CRM systems is strongly preferred
Prior experience with an independent agency, captive agency, brokerage, wholesale provider, or MGA is highly desirable
Hands-on experience with an insurance agency management system is a significant advantage
Associate’s degree or higher preferred
Pay: $47,637.12 - $60,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
- Work from home
Work Location: In person
Salary : $47,637 - $60,000