Help Desk Support Specialist

This is an unpaid fellowship through the Department of Defense (DoD) SkillBridge Program. The fellow selected for this role will not receive compensation or benefits from GDIT and will not be an employee, agent or contractor of GDIT but rather will remain an employee of the DoD and will receive compensation and benefits through the DoD.

Type of Requisition:
Pipeline

Clearance Level Must Currently Posses:
Top Secret/SCI

Clearance Level Must Be Able To Obtain:
Top Secret/SCI

Public Trust/Other Required:
None

Job Family:
SCA

Job Qualifications:

Skills:
Information Technology (IT) Support, Network Troubleshooting, Problem Solving
Certifications:
None
Experience:
7 years of related experience
ship Required:
Yes

Job Description:

Through the DoD SkillBridge Program, GDIT offers transitioning service members the opportunity to gain hands-on training and experience as a Help Desk Support Service Specialist Fellow - Intermediate, supporting Army Intelligence and enterprise IT operations in high-impact, mission-focused environments. In this Fellowship, you'll observe and participate in real-world second-tier technical support activities, learn from experienced IT professionals, and build the advanced skills required to troubleshoot complex systems, secure networks, and maintain critical IT services. You'll work alongside GDIT technical teams and customer counterparts while preparing for a successful transition into the civilian IT support, systems administration, or service desk workforce.

As a Help Desk Support Service Specialist Fellow, you will train under the guidance of senior technicians and engineers to understand how enterprise and tactical IT systems are configured, monitored, secured, and troubleshot. Throughout the Fellowship, you will support incident resolution workflows, enterprise system imaging, network troubleshooting, account management, and customer-facing communication while gaining hands-on experience with advanced hardware, software, and diagnostic tools. You will learn the analytical methods, system administration practices, and problem-solving processes that are foundational to an intermediate-level IT support career.

HOW A HELP DESK SUPPORT SERVICE SPECIALIST FELLOW WILL MAKE AN IMPACT

• Providing second-tier technical support for hardware, software, applications, and enterprise systems.
• Demonstrating strong attention to detail, analytical problem-solving, and a commitment to delivering excellent customer service.
• Troubleshooting incidents escalated from Tier I support and collaborating with network services, software engineering, and application development teams to resolve complex technical issues.
• Supporting daily end-user needs including account requests, email troubleshooting, file access/storage, and system usage questions.
• Performing system imaging, BIOS configuration, STIG/IAVA compliance, and hardware/software diagnostics.
• Executing Level I/II Active Directory tasks, including account creation, issuance, and unlocking.
• Configuring tactical routers and switches across multi-classification enclaves and supporting SATCOM or Line-of-Sight transport solutions.
• Coordinating with Base Operating Support Integration teams to extend network, power, and fiber capabilities to remote operational locations.
• Working with Spectrum Managers to obtain frequency and spectrum clearance in support of tactical communications systems.
• Supporting NOSC operations including incident tracking, ticket triage, and problem resolution.
• Documenting and tracking incidents within enterprise ticketing systems and escalating as appropriate.
• Maintaining current technical knowledge and escalating complex issues to senior personnel when required.

WHAT YOU'LL NEED TO SUCCEED

Education:

• Associate's Degree in an IT-related discipline (additional experience may be considered in lieu of degree).

Experience:

• 7 years of experience in technical support, networking, systems administration, or service desk operations.
• 1 year of DoD IT experience, including NOSC or enterprise incident support.

Technical Skills:

• Proficiency supporting enterprise hardware, software, and troubleshooting methodologies.
• Knowledge of network and system administration principles.
• Experience configuring routers, switches, SATCOM, or tactical communication devices.
• Experience with system imaging (SCCM/PXE), BIOS configuration, and hardware diagnostics.
• Familiarity with STIGs, IAVA compliance, and cybersecurity best practices.

Skills & Abilities:

• Excellent written and verbal communication skills.
• Strong analytical thinking, adaptability, and customer-service orientation.
• Ability to work effectively in fast-paced, mission-focused environments.

REQUIREMENTS

Certifications:

• CompTIA Security (IAT Level II baseline).
• 8570/8140 Computing Environment Certification such as MCSA 2016, Microsoft Azure Administrator, or equivalent.
• Ability to obtain the AZ-104 Microsoft Azure Administrator certification within 180 days of program start.

Security Clearance:

• Active Top Secret/SCI required

Citizenship:

• U.S. Citizenship required

Location:

• Onsite - San Antonio, TX

DoD SkillBridge Eligibility:

• Has served at least 180 days on active duty
• Can participate within the last 6 months of separation or retirement
• Will receive an honorable discharge
• Has taken any service TAP/TGPS
• Has attended or participated in an ethics brief within the last 12 months

Received Unit Commander (first O-4/Field Grade commander in chain of command) written authorization and approval to participate in DoD SkillBridge Program prior to start of the fellowship.

Scheduled Weekly Hours:
40

Travel Required:
None

Telecommuting Options:
Onsite

Work Location:
USA TX Fort Bliss

Additional Work Locations:

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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