What are the responsibilities and job description for the Enterprise IT Operations Senior Manager (SRF 385B) - Hybrid position at General Dynamics?
Type of Requisition:
Regular
Clearance Level Must Currently Possess:
None
Clearance Level Must Be Able to Obtain:
None
Public Trust/Other Required:
BI Full 6C (T4)
Job Family:
IT Infrastructure and Operations
Job Qualifications:
Skills:
Enterprise Systems, Information Technology Operations, Systems Management
Certifications:
None
Experience:
5 years of related experience
ship Required:
Yes
Job Description:
Advance how our customers operate while you advance your career. Join GDIT as a Systems Engineering Sr Manager and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. At GDIT, you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate as we provide enterprise IT operations and maintenance (O&M) services for the Department of Homeland Security's (DHS) Automated Biometric Identification System (IDENT), the Homeland Advanced Recognition Technology (HART) system, and the Office of Biometric Identity Management (OBIM) to store, match, share, and analyze biometric and biographic data in support of DHS's strategic mission. At the most critical moments of change, we're there - bringing the resources, solutions, and expertise to help our clients take on some of the world's biggest challenges - and GDIT is excited to offer you a unique opportunity to join a best performing O&M team supporting one our nation's most critical national security, law enforcement, immigration and border management, and intelligence missions. With a career in Information Technology at GDIT, you'll make the end user's experience your priority and we'll make your career growth ours.
At GDIT, people are our differentiator. GDIT is looking for an Systems Engineering Sr Manager to serve as the program's O&M Support Services Lead under the guidance of the Program Manager for a large, complex task order and working proactively, collaboratively, and with an entrepreneurial spirit in providing O&M support to the customer and their Stakeholder communities in achieving their critical missions.. The O&M Support Services Lead is responsible for overall management of GDIT's O&M services and support to the on-premises IDENT enterprise, as well as the OCS and HART environments hosted in AWS GovCloud, ensuring that client-stakeholder service level agreements and contractual service level objectives are met or exceeded, performing enterprise-wide horizontal integration of multi-disciplinary services, supporting interfaces with other functional and/or stakeholder systems, problem tracking and management, working cooperatively with GDIT task and line of service managers and the DHS customer to ensure that administrative, operational, and technical best practices are in place and that there are no lapses in services.
MEANINGFUL WORK AND PERSONAL IMPACT
As a Systems Engineering Sr Manager , the work you'll do at GDIT will be impactful to the mission of DHS and OBIM.
Lead enterprise systems management, service delivery operations (24/7), infrastructure support (Level 2 and Storage, Back-Up, and Restore Services), database support, performance monitoring and reporting, and service request management (24/7)
Lead service delivery innovation and continuous improvements to O&M performance
Support production and non-production applications and technical support
Serve as key technical expert across multiple areas of expertise (e.g., computer networks, hardware, and software, including interconnection and interfaces, as well as common cloud services)
Supervise several large subordinate multi-discipline teams
Identify, analyzes, and resolve program support deficiencies
Develop and recommend corrective actions
WHAT YOU'LL NEED TO SUCCEED
Bring your technology expertise and drive for innovation to GDIT. The Systems Engineering Sr Manager must have:
Education: Bachelor of Arts/Bachelor of Science
Required Experience: 5 years of related experience
Technical skills: expertise with large scale, enterprise IT O&M, technologies, and programs, hosted in both data center and cloud environments (e.g., enterprise system management and monitoring, service delivery, service desk, software and hardware modernization, development, and testing efforts); expertise in infrastructure, networking, database, application and system security, web technologies, and cloud services; expertise in infrastructure and application management best practices and tools; currency with latest techniques in automated discovery, automated code scanning, automated testing, continuous integration and continuous deployment concepts; and experience implementing and configuring DevOps solutions
Security clearance level: Public Trust (DHS HQ EOD required to start; must be able to obtain DHS HQ Final Suitability)
ship required
Role requirements: work location - hybrid, GDIT on-site in Herndon, VA (at least 3 days/week); strong communication skills and an ability to articulate complex architectures to non-technical audiences; and strong, proven leadership experience
Preferred Skills: degree in computer engineering, computer science, information systems, systems engineering, or related field of study; 15 yrs of professional experience in systems, computer, and/or network engineering supporting large-scale enterprise IT systems; professional experience in enterprise IT architecture, systems engineering, systems administration, systems/applications analysis, configuration management, and/or project management; experience implementing and configuring DevOps solutions; currency with latest techniques in automated code scanning, automated testing, continuous integration and continuous deployment concepts; and experience with biometric technologies and programs.
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Flexibility: Full-flex work week to own your priorities at work and at home
Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.
The likely salary range for this position is $187,000 - $253,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Travel Required:
None
Telecommuting Options:
Hybrid
Work Location:
USA VA Herndon
Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at
gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Regular
Clearance Level Must Currently Possess:
None
Clearance Level Must Be Able to Obtain:
None
Public Trust/Other Required:
BI Full 6C (T4)
Job Family:
IT Infrastructure and Operations
Job Qualifications:
Skills:
Enterprise Systems, Information Technology Operations, Systems Management
Certifications:
None
Experience:
5 years of related experience
ship Required:
Yes
Job Description:
Advance how our customers operate while you advance your career. Join GDIT as a Systems Engineering Sr Manager and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. At GDIT, you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate as we provide enterprise IT operations and maintenance (O&M) services for the Department of Homeland Security's (DHS) Automated Biometric Identification System (IDENT), the Homeland Advanced Recognition Technology (HART) system, and the Office of Biometric Identity Management (OBIM) to store, match, share, and analyze biometric and biographic data in support of DHS's strategic mission. At the most critical moments of change, we're there - bringing the resources, solutions, and expertise to help our clients take on some of the world's biggest challenges - and GDIT is excited to offer you a unique opportunity to join a best performing O&M team supporting one our nation's most critical national security, law enforcement, immigration and border management, and intelligence missions. With a career in Information Technology at GDIT, you'll make the end user's experience your priority and we'll make your career growth ours.
At GDIT, people are our differentiator. GDIT is looking for an Systems Engineering Sr Manager to serve as the program's O&M Support Services Lead under the guidance of the Program Manager for a large, complex task order and working proactively, collaboratively, and with an entrepreneurial spirit in providing O&M support to the customer and their Stakeholder communities in achieving their critical missions.. The O&M Support Services Lead is responsible for overall management of GDIT's O&M services and support to the on-premises IDENT enterprise, as well as the OCS and HART environments hosted in AWS GovCloud, ensuring that client-stakeholder service level agreements and contractual service level objectives are met or exceeded, performing enterprise-wide horizontal integration of multi-disciplinary services, supporting interfaces with other functional and/or stakeholder systems, problem tracking and management, working cooperatively with GDIT task and line of service managers and the DHS customer to ensure that administrative, operational, and technical best practices are in place and that there are no lapses in services.
MEANINGFUL WORK AND PERSONAL IMPACT
As a Systems Engineering Sr Manager , the work you'll do at GDIT will be impactful to the mission of DHS and OBIM.
Lead enterprise systems management, service delivery operations (24/7), infrastructure support (Level 2 and Storage, Back-Up, and Restore Services), database support, performance monitoring and reporting, and service request management (24/7)
Lead service delivery innovation and continuous improvements to O&M performance
Support production and non-production applications and technical support
Serve as key technical expert across multiple areas of expertise (e.g., computer networks, hardware, and software, including interconnection and interfaces, as well as common cloud services)
Supervise several large subordinate multi-discipline teams
Identify, analyzes, and resolve program support deficiencies
Develop and recommend corrective actions
WHAT YOU'LL NEED TO SUCCEED
Bring your technology expertise and drive for innovation to GDIT. The Systems Engineering Sr Manager must have:
Education: Bachelor of Arts/Bachelor of Science
Required Experience: 5 years of related experience
Technical skills: expertise with large scale, enterprise IT O&M, technologies, and programs, hosted in both data center and cloud environments (e.g., enterprise system management and monitoring, service delivery, service desk, software and hardware modernization, development, and testing efforts); expertise in infrastructure, networking, database, application and system security, web technologies, and cloud services; expertise in infrastructure and application management best practices and tools; currency with latest techniques in automated discovery, automated code scanning, automated testing, continuous integration and continuous deployment concepts; and experience implementing and configuring DevOps solutions
Security clearance level: Public Trust (DHS HQ EOD required to start; must be able to obtain DHS HQ Final Suitability)
ship required
Role requirements: work location - hybrid, GDIT on-site in Herndon, VA (at least 3 days/week); strong communication skills and an ability to articulate complex architectures to non-technical audiences; and strong, proven leadership experience
Preferred Skills: degree in computer engineering, computer science, information systems, systems engineering, or related field of study; 15 yrs of professional experience in systems, computer, and/or network engineering supporting large-scale enterprise IT systems; professional experience in enterprise IT architecture, systems engineering, systems administration, systems/applications analysis, configuration management, and/or project management; experience implementing and configuring DevOps solutions; currency with latest techniques in automated code scanning, automated testing, continuous integration and continuous deployment concepts; and experience with biometric technologies and programs.
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Flexibility: Full-flex work week to own your priorities at work and at home
Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.
The likely salary range for this position is $187,000 - $253,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Travel Required:
None
Telecommuting Options:
Hybrid
Work Location:
USA VA Herndon
Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at
gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Salary : $187,000 - $253,000