What are the responsibilities and job description for the Jr-Mid Level VTC Technician position at General Dynamics Information Technology and Careers?
Your Impact
Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being and support of U.S. citizens.
Job Description
Video Teleconferencing (VTC) Technician
Transform technology into opportunity as a Video Teleconferencing (VTC) Technician with GDIT. A career in enterprise IT means helping connect and support systems that matter. At GDIT, you’ll contribute to the delivery of reliable collaboration technology and play a meaningful role in supporting how agencies operate.
As a VTC Technician, you will help ensure today is safe and tomorrow is smarter by supporting VTC and conference room technologies for the Department of Energy, National Nuclear Security Administration. This role focuses on hands-on support, system upkeep, and assisting users with VTC solutions.
Job Summary
- Support daily operation of MS Teams–based VTC and conference room systems
- Configure rooms and equipment to meet requirements for scheduled conferences
- Operate and troubleshoot VTC and conference room equipment, escalating issues when needed
- Perform routine checks and basic performance testing to ensure systems operate correctly
- Assist with installing and upgrading VTC systems and conference room technologies
- Provide on-site support for VTC and presentation events, verifying system functionality and assisting with setup
- Conduct regular equipment spot checks to confirm readiness
- Troubleshoot common issues with hardware, network connections, and software configurations
- Respond to trouble tickets within established Service Level Agreements (SLAs)
- Provide basic user training and support
- Help maintain accurate asset tracking and inventory records
- Perform other duties as assigned
Requirements
- Follow established policies, procedures, and training requirements
- Complete required orientation and competency programs
- Participate in team meetings and support process improvement when appropriate
- Provide excellent customer service and communicate effectively with users
- Support new personnel by assisting with basic orientation or knowledge sharing when needed
- Strong analytical and troubleshooting skills
- Ability to work independently on routine tasks and collaborate effectively within a team
What You’ll Need to Succeed
- Education: Associate’s Degree (or equivalent experience)
- Experience: 3-5 years of related experience in VTC support, IT support, or system administration
- Technical Skills: Basic system administration, VTC support, end-user troubleshooting
- Clearance: DOE Q or TS
- Abilities: Strong communication, organization, and problem-solving skills
- Location: Albuquerque, NM
- US Citizenship Required
Work Requirements
- may vary based on technical training, certification(s), or degree
Salary and Benefit Information
View information about benefits and our total rewards program.
About Our Work
Salary : $30 - $40