Service Coordinator Supervisor

The Department of Developmental Services (DDS) is searching for an enthusiastic, outgoing, reliable individual to fill a Services Coordinator Supervisor (HSC II) position located in the Southeast Region at the Brockton Area Office.

The Supervisor provides direct supervision to 6 Human Service Coordinator I (HSC I), including assigning cases as needed, providing support to HSC I's for crisis management, conflict resolution, facilitating Individual Service Plan (ISP) development, Meditech and Home and Community Services Information System (HCSIS) management, and the coordination of supports for the individuals supported.  The Supervisor will also be responsible for training of new HSC I as well as assisting in covering vacant HSC I positions.

Duties and Responsibilities: (these duties are a general summary and not all inclusive.)   

• Ensure each component of the ISP process and/or contracted services are completed for each individual receiving support from the Departments per DDS practices and regulations.
• Respond to urgent requests and complete routine referrals to area programs and services for individuals.
• Provide support and consultation to local area provider agencies, family members, including assisting Service Coordinators to facilitate cooperative communication and resolution to critical issues.
• Participate in provider meetings, planning for services and is part of the Area Office Management Team as well as sitting on the Risk Management Committee.
• Work with the Area Director and Assistant Area Director to maintain automated data systems including compiling specific statistics as needed, in addition to managing related projects within the Area Office.
• The Supervisor will be a member of the Area's Massachusetts Comprehensive Assessment Profile (Masscap) Team, performing assessments to inform the Area Director regarding the prioritization process of services. 

PREFERRED QUALIFICATIONS:

• Experience working with individuals Intellectually disabled, families, guardians, providers, and other stakeholders within the DDS community. 
• Good interpersonal skills
• Good computer skills and familiarity with the Meditech program and the Home and Community Services Information System (HCSIS). 
• Competency in basic computer skills (word processing, data base management, and e-mail).
• Strong supervisory experience in a clinical capacity.

Special Requirements:

• Must be at least eighteen (18) years of age.

SCHEDULE Information:

• Full-time - 37.5-hour weekly position - 1st shift (Day Shift)
• Monday through Friday 8:45 am to 5:00 pm
• Days off - Saturday and Sunday

About the Department of Developmental Services:

The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.

For more information about our agency and programs visit: www.mass.gov/dds

Pre-Hire Process:

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

• Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Recommended candidates must successfully complete pre-employment screening which includes:

• Disabled Persons Protection Commission (DPPC) Abuse Registry Search:  https://www.mass.gov/info-details/dppc-abuser-registry
• Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services.  http://www.mass.gov/hhs/cori 
• National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check. https://www.mass.gov/lists/dds-fingerprint-background-checks

ADA Reasonable Accommodation:

If you require reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For technical help with MassCareers, including logging into your profile and/or resetting your password, please call the Employee Service Center at 617-979-8500 for assistance.

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 Ext. #4.

ALL EMPLOYEES ARE PAID ON A BI-WEEKLY BASIS AND MUST HAVE DIRECT DEPOSIT. 

This is a Civil Service position.  If there is no Civil Service list for this title, employees appointed must take and pass the next Civil Service examination when administered.   

First consideration will be given to those applicants that apply within the first 14 days.

Applicants must have (A) at least four (4) years of full-time, or equivalent part-time, case management or clinical/therapeutic experience (B) any equivalent combination of the required experience and the substitutions below.

Based on assignment, travel may be required. Incumbents who elect to use a motor vehicle for travel must have a current and valid motor vehicle driver's license at a class level specific to assignment.

I. A Bachelor's degree or higher in a related field may substitute for two (2) years of the required (A) experience.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer.  Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.  Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements.  We encourage individuals who believe they have the skills necessary to thrive to apply for this role.