Director- Business Solutions OTC

The Director Business Solutions – Order to Cash is responsible leading the global Order to Cash & Service Lifecycle Management strategy, as well as the daily operations of the Order Management functions. With a keen focus on Customer Experience, this role is responsible for leading a team of managers and professionals, focused on the transformation of our OTC & SLM operations, leveraging our business technologies to realize best-in-class system performance, and driving optimized fulfillment of customer orders across Generac’s global organization.

Major Responsibilities:

• Leverages feedback from internal/external stakeholders and metrics to identify opportunities for continuous improvement for order management and the OTC & SLM work streams globally
• Partners with stakeholders to translate business requirements into systems solutions
• Designs and directs the work of the functional area
• Selects, coaches and develops the team, setting objectives that align with company strategy to inspire and motivate the team
• Manages organizational talent through performance management, succession planning and development
• Designs and directs processes by which team and individual performance are recognized, feedback is consistently delivered and performance is systematically improved
• Participates in cross-functional, global planning meetings with decision makers, systems owners, project teams and others to define business requirements and goals to identify and resolve issues with scalable, sustainable solutions
• Drives standardization where possible across all business verticals
• Ensures that orders are managed with a high level of accuracy
• Implements and measures pre-set metrics to utilize in team evaluation, training and performance standards
• Develops and utilizes reporting to effectively measure performance, drive accountability, and recommends opportunities for improvement
  
  

Minimum Job Requirements

Education

• Bachelor Degree in Business, Finance, Supply Chain, or equivalent experience
  
  

Work Experience

• 7 years of OTC experience with leading ERP system
• 5 years progressive leadership experience
  
  

Knowledge / Skills / Abilities

• In depth knowledge of end to end OTC business processes including areas such as Order Management, Order Fulfillment, Invoice Management and Inventory Segmentation and Management-
• Strong attention to detail, outstanding analytical skills, and exceptional communication/interpersonal skills
• Desire to seek out improvement opportunities from both a process and system standpoint
• Ability to drive results in a fast-paced and constantly changing environment, can comfortably handle risk and uncertainty
• Strong cross-functional collaborator, team player, highly motivated with an upbeat personality and a positive attitude
• Excellent decision-making skills with a customer focus
• Has a global mindset and can communicate effectively across a global organization Builds constructive and effective relationships across all levels of the organization
  
  

Preferred Job Requirements

Education

• Masters degree in Business or related field
  
  

Work Experience

• Prior experience supporting or leading merger and acquisition integration activities for OTC
• Extensive experience using Microsoft Office products, especially Excel and PowerPoint
• Prior participation in process mapping and continuous improvement activities