Contract Renewal Coordinator I

Major Responsibilities

• Monitor service contract and service end dates, initiating the renewal process well in advance of expiration.
• Serve as the primary point of contact for assigned clients — answering questions, issuing timely reminders, and addressing concerns throughout the renewal cycle.
• Work cross-functionally to build renewal proposals, gathering the pricing, scope, and service data required to present a complete package to the client.
• Negotiate renewal pricing, contract terms, and multi-year commitments; re-estimate contracts to reflect current labor rates.
• Review service history data to identify at-risk accounts early and intervene to resolve dissatisfaction before it leads to cancellation.
• Partner with Shared Services to process renewal paperwork and with Contract Entry to ensure accurate system entry.
• Report renewal progress and the status of current and past-due renewals in team meetings.
  
  

Minimum Job Requirements

Education

• High school diploma or GED
  
  

Certification / License

• None
  
  

Work Experience

• 1 year of customer service, inside sales, account support, contract administration, or comparable business-to-business experience
• Experience working in a CRM, ERP, or contract management system
  
  

Knowledge / Skills / Abilities

• Professional written and verbal communication with external customers
• Strong organization and independent follow-up against recurring deadlines
• Accuracy with pricing calculations and contract data entry
• Proficiency in Microsoft Excel and Outlook
• Composure and problem-solving in difficult customer conversations
• Ability to manage client relationships remotely across multiple regions and time zones
• Ability to compile complete, accurate renewal proposals from pricing, scope, and service data
• Coordination of inputs from multiple internal departments to meet proposal deadlines
  
  

Preferred Job Requirements

Education

• Associate's or bachelor's degree in business administration, communications, marketing, or a related field
  
  

Certification / License

• None required
  
  

Work Experience

• 2 years in contract renewals, subscription/service agreement management, or account management
• Experience in a service-based or field-service industry with recurring maintenance agreements
• Exposure to contract re-estimation, escalations, or labor rate structures
  
  

Knowledge / Skills / Abilities

• Familiarity with contract terms, renewal clauses, and rate escalations
• Ability to interpret service history data for early churn indicators
• Intermediate Excel (pivot tables, lookups)
• Experience preparing customer-facing proposals or quotes
  
  

Compensation:

Generac is committed to fair and equitable compensation practices. The annual salary for this role is $25.00 - $30.00 an hour. This compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications, and geographic location. This role is eligible for variable compensation including short term and long-term incentives.

Physical Requirements and Working Conditions

Office Environment (Includes Field Sales):

While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel.