What are the responsibilities and job description for the Manager Learning Management Systems position at Generac Power Systems Inc?
We are Generac, a leading energy technology company committed to powering a smarter world.
Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.
The LMS Manager is responsible for managing the needs assessment, design, and development of learning software to meet the training needs of our dealer network. This position be responsible for managing and maintaining the learning management system, keeping it up to date and enabling training for technicians and other Generac products. They will be responsible for managing and maintaining the learning management system.
Essential Duties:
Management of LMS System
Optimizing and keeping system updated for ease of use and customer experience
System set up to integrate with other inside business systems (SAP, Salesforce etc)·
Implementation of automation to create a best-in-class customer experience·
Adapting, Testing and posting new content into system ·
Prepare curriculum for LMS style of education ·
Troubleshooting administrative and user technical issues ·
Collaborate cross-functionally to create and maintain company-wide instructional standards and best practices
Management of Team
Designs and directs the work of the team. Selects, coaches and develops staff. Sets clear expectations to inspire and motivate the team. Manages performance- recognizing achievement, providing feedback and administering progressive discipline when necessary. ·
Manage the Instructional designers to convert content and create online course materials for Service and others as needed. ·
Manage the team that take the calls and emails from the Service training call center
Directs the team to provide the best-in-class customer experience
Service Training Call Center
Evaluate processes to be efficient and drive to provide exceptional customer experience ·
Respond to calls and emails utilizing standard process and procedures ·
Maintain monthly and quarterly call metrics for the business to us
Knowledge, Skills and Abilities:
Proficient in Microsoft Office, specifically Powerpoint and/or LMS Development tools.
Excellent verbal, writing, and presentation skills
Instructional Design knowledge
Minimum Qualifications:
Bachelor’s Degree or equivalent experience
5 years of experience in learning and development including system management and content creation
3 years of progressive leadership experience
Preferred Qualifications:
Experience with online training and certifications
Experience with LMS and Business Systems
Other Duties as assigned:
Develop policies and procedures to establish consistent use of the system
Creation of reports to track system performance and use
Develop reporting pertinent to the dealers to track and manage their employees to maintain certification level
Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 - 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”