Product Owner, Patient Experience

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world's largest, rare disease data sets. For more information, please visit www.genedx.com.

Summary

The Product Owner partners closely with cross-functional teams to translate business, clinical, and operational needs into clear, actionable product requirements that support GeneDx's Product Pillars. This role applies deep business and operational expertise to lead discovery, define problems, and ensure solutions are well-designed, audit-ready, and aligned to regulatory, clinical, and laboratory standards.

Job Responsibilities

• Apply deep business and operational expertise to support GeneDX Product Pillars by partnering with cross-functional teams for discovery and requirements gathering, becoming a subject matter expert, and driving clarity in problem definition.
• Assist in discovery and requirements gathering with cross-functional stakeholders across Product, Laboratory Operations, Clinical teams, Data Engineering, and Quality/Regulatory. 
• Develop deep subject matter expertise in the assigned product area by asking thoughtful, probing questions to uncover root causes and bring clarity to problem definition.
• Partner with Engineering, Product, Laboratory Operations, Clinical teams, and Quality/Regulatory to design workflows and interfaces that are audit-ready, clinically accurate, optimized for lab efficiency and usability, and observable. 
• Define milestones, epics and stories on approved projects and determine delivery timelines based on scope, dependencies and priorities
• Create core product documentation, annotated wireframes, workflow diagrams, UAT scripts, and performance dashboards. 
• Lead agile ceremonies including story writing, backlog grooming, sprint planning, stand-ups, demos, and retrospectives to drive alignment and unblock delivery. 
• Orchestrate operational work with innovation and improvement work priorities and proactively adjust timelines
• Define, track, and analyze KPIs related to operational performance, user engagement, and system reliability and report on progress to stakeholders 
• Collaborate with Engineering to deliver context-sensitive, automation-enabled tools
• Proactively Report on progress, timelines and roadblocks to stakeholders through written and oral presentations.
• Coordinate internal/external release planning and ensure smooth deployment to production.
  
  

Education, Experience, and Skills

• Bachelor's degree required; advanced degree or experience in clinical/diagnostic labs strongly preferred
• Minimum 2–3 years of experience in product ownership, product management, or workflow/process optimization within a regulated, complex operations environment
• Strong systems thinking: ability to design and optimize multi-user workflows across digital and physical touchpoints
• Working knowledge of laboratory workflows, automation systems, LIMS platforms, and regulatory frameworks (e.g., CLIA, CAP, NYS, FDA)
• Proven success partnering with cross-functional teams including Engineering, UX, Operations, QA/RA, and Medical
• Experience translating complex requirements into clear, actionable user stories and product specs
• Familiarity with agile methodologies, iterative product delivery, and human-centered design principles
• Excellent communication, prioritization, and stakeholder management skills
• Mission-driven mindset and a sense of ownership for building systems that improve healthcare delivery
  
  

Work Environment

• This is a fully remote position. The employee will work from a home office or other suitable remote location with reliable high-speed internet access. Work is performed in a climate-controlled environment using standard office equipment including computer, phone, and video conferencing tools. Your standard work schedule and hours will be established in collaboration with your leader and may be adjusted to align with evolving business needs.
  
  

Physical Demands

This is a sedentary role requiring prolonged periods of sitting while working at a computer. Physical demands include:

• Sitting for extended periods (up to 8 hours per day)
• Repetitive use of hands and fingers for typing and mouse operation
• Visual acuity for reading computer screens and documents
• Ability to communicate effectively via phone and video calls
• Occasional lifting of up to 10 pounds (office supplies, equipment)
  
  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Pay Transparency, Budgeted Range

$125,000—$150,000 USD

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Science - Minded, Patient - Focused.

At GeneDx, we create, follow, and are informed by cutting-edge science. With over 20 years of expertise in diagnosing rare disorders and diseases, and pioneering work in the identification of new disease-causing genes, our commitment to genetic disease detection, discovery, and diagnosis is based on sound science and is focused on enhancing patient care.

Experts in what matters most.

With hundreds of genetic counselors, MD/PhD scientists, and clinical and molecular genomics specialists on staff, we are the industry's genetic testing experts and proud of it. We share the same goal as healthcare providers, patients, and families: to provide clear, accurate, and meaningful answers we all can trust.

SEQUENCING HAS THE POWER TO SOLVE DIAGNOSTIC CHALLENGES.

From sequencing to reporting and beyond, our technical and clinical experts are providing guidance every step of the way:

TECHNICAL EXPERTISE

• High-quality testing: Our laboratory is CLIA certified and CAP accredited and most of our tests are also New York State approved.
• Advanced detection: By interrogating genes for complex variants, we can identify the underlying causes of conditions that may otherwise be missed.
  
  

CLINICAL EXPERTISE

• Thorough analysis: We classify variants according to our custom adaptation of the most recent guidelines. We then leverage our rich internal database for additional interpretation evidence.
• Customized care: Our experts review all test results and write reports in a clear, concise, and personalized way. We also include information for research studies in specific clinical situations.
• Impactful discovery: Our researchers continue working to find answers even after testing is complete. Through both internal research efforts and global collaborations, we have identified and published hundreds of new disease-gene relationships and developed novel tools for genomic data analysis. These efforts ultimately deliver more diagnostic findings to individuals.
  
  

Learn more About Us here.

Our Culture

At GeneDx, we are dedicated to cultivating an environment where creativity and innovation thrive. We believe in the power of community and collaboration, where diverse perspectives are embraced, and every voice contributes to our shared success. Our team is a vibrant mix of professionals who challenge and support each other in equal measure, fostering growth both personally and professionally. When you join us, you're not just taking on a job—you're joining a movement. A movement that champions curiosity, embraces change, and believes in making an impact, one patient at a time. Cultural principles we live by:  

• Be bold in our vision & brave in our execution. 
• Communicate directly, with empathy. 
• Do what we say we're going to do.  
• Be adaptable to change.  
• Operate with a bias for action.  
  
  

Benefits include:

• Paid Time Off (PTO)
• Health, Dental, Vision and Life insurance
• 401k Retirement Savings Plan
• Employee Discounts
• Voluntary benefits
  
  

GeneDx is an Equal Opportunity Employer.

All privacy policy information can be found here.