What are the responsibilities and job description for the Service Advisor position at Gene Steffy Auto Group?
Position Overview
We are seeking a motivated and customer-focused Service Advisor to join our dealership team. The Service Advisor serves as the primary point of contact between customers and the service department, ensuring a seamless experience from vehicle drop-off through delivery.
This is a fast-paced, performance-driven role that requires strong communication skills, organization, and the ability to manage multiple priorities throughout the day.
Automotive experience needed for this role. We are willing to train the right candidate with strong customer service and sales aptitude.
Key Responsibilities
Greet customers promptly and professionally
Accurately document customer concerns and vehicle information
Communicate repair recommendations clearly and confidently
Provide cost estimates and secure customer authorization
Coordinate workflow with technicians and parts department
Provide proactive status updates to customers
Review completed repairs and invoices with customers
Handle warranty, customer-pay, and internal repair orders
Maintain CSI-focused service experience
Manage multiple repair orders simultaneously in a high-volume environment
Qualifications
Preferred:
Previous automotive service advising experience
Knowledge of vehicle maintenance and repair terminology
Experience with dealership management systems (DealerTrack)
Also Considered:
Strong background in retail, hospitality, or commissioned sales
Proven customer service experience
Ability to upsell services professionally and ethically
Skills & Traits We Value
Strong communication and interpersonal skills
Sales confidence without being pushy
High level of organization and follow-through
Ability to stay calm under pressure
Accountability and attention to detail
Team-oriented mindset
Reliable attendance and punctuality
Compensation & Benefits
Competitive base pay performance-based bonus
Free Health Insurance (Dental and Vision are also available)
Paid time off
401(k)
Ongoing training and career advancement opportunities
Top performers are highly compensated. This role rewards individuals who take ownership of their results and provide exceptional customer experiences.
Schedule
Full-time (7:00am-5:30pm)
Saturdays required - (7:00am-12:00pm, rotating schedule)
Why Join Us?
We are committed to building a high-performance service team that values professionalism, integrity, and growth. If you thrive in a fast-paced environment and enjoy helping customers, we want to speak with you.
We are seeking a motivated and customer-focused Service Advisor to join our dealership team. The Service Advisor serves as the primary point of contact between customers and the service department, ensuring a seamless experience from vehicle drop-off through delivery.
This is a fast-paced, performance-driven role that requires strong communication skills, organization, and the ability to manage multiple priorities throughout the day.
Automotive experience needed for this role. We are willing to train the right candidate with strong customer service and sales aptitude.
Key Responsibilities
Greet customers promptly and professionally
Accurately document customer concerns and vehicle information
Communicate repair recommendations clearly and confidently
Provide cost estimates and secure customer authorization
Coordinate workflow with technicians and parts department
Provide proactive status updates to customers
Review completed repairs and invoices with customers
Handle warranty, customer-pay, and internal repair orders
Maintain CSI-focused service experience
Manage multiple repair orders simultaneously in a high-volume environment
Qualifications
Preferred:
Previous automotive service advising experience
Knowledge of vehicle maintenance and repair terminology
Experience with dealership management systems (DealerTrack)
Also Considered:
Strong background in retail, hospitality, or commissioned sales
Proven customer service experience
Ability to upsell services professionally and ethically
Skills & Traits We Value
Strong communication and interpersonal skills
Sales confidence without being pushy
High level of organization and follow-through
Ability to stay calm under pressure
Accountability and attention to detail
Team-oriented mindset
Reliable attendance and punctuality
Compensation & Benefits
Competitive base pay performance-based bonus
Free Health Insurance (Dental and Vision are also available)
Paid time off
401(k)
Ongoing training and career advancement opportunities
Top performers are highly compensated. This role rewards individuals who take ownership of their results and provide exceptional customer experiences.
Schedule
Full-time (7:00am-5:30pm)
Saturdays required - (7:00am-12:00pm, rotating schedule)
Why Join Us?
We are committed to building a high-performance service team that values professionalism, integrity, and growth. If you thrive in a fast-paced environment and enjoy helping customers, we want to speak with you.
Salary : $65,000 - $100,000