IT Team Lead

Are you interested in joining a company that will map out your development within the first year and provide you with a career coach?

If so, GenConnect is looking for a talented IT Team Lead in Huntsville, AL. In this role you will:

• Demonstrate a high level of organizational skills and the ability to self-manage and prioritize adynamic workload

• Ensure company goals and objectives are being met by each employee and provide constructive feedback

• Address customer concerns in reference to products, services rendered or employee interactions

• Work on all aspects of IT infrastructure – on-premise and Microsoft 365 cloud applications

• Troubleshoot customer technical issues

• Design, test and implement servers, networks, hardware and software

• Manage and maintain tickets assigned and hours billed to show initiative to address items based on priority/severity level

• Plan, coordinate, and implement network security measures that protect data, software, and hardware

• Participate and follow the implementation of IT projects such as upgrades, training, and troubleshooting

• Participate and engage ideas, processes, and actions to improve service, workflow, environment, and culture

• Assist, train and mentor junior technicians

• Perform other duties as assigned

Qualifications:

• Advanced training in Information Technology or Information Security Two- or Four-year degree from accredited institution preferred

• 15 years’ experience in Information Technology with advanced problem-solving skills (MSP experience is preferred)

• Experience in user technical support, network administration, systems analysis and design, and support activities in multi-user network environments

• Demonstrated proficiency in MS Office 365

• Extensive network and hardware experience

• Extensive hands-on and troubleshooting knowledge of Windows client and server operating systems, Hyper-V, on-premise Exchange server, and MS SQL Server

• Demonstrated proficiency in DHCP, DNS, and AD

• Demonstrated proficiency with network equipment - routers, firewalls, access points, & switches

• Knowledge and experience with MSP Management tools is a plus

• Security , Linux, Microsoft, or Cisco certifications are a plus

• Knowledge of PBX/Telephone equipment is a plus