What are the responsibilities and job description for the Treatment Coordinator position at Gen4 Dental?
Job Description
At Pony Express Dental of Saratoga Springs, we deliver world-class, high-tech dentistry to our community—but our true strength is our team. Serving Saratoga Springs and the surrounding areas, we provide a full range of services, including cleanings, implants, wisdom tooth removal, sedation, and more, all supported by advanced technology and a patient-focused approach.
We know that exceptional care starts with an exceptional team. At Pony Express Dental of Saratoga Springs, you’ll work in a collaborative, supportive environment where your skills are valued, your growth is encouraged, and your contributions directly impact patients’ lives. Whether you’re clinical staff, hygienists, or part of our front office, you’ll have the opportunity to work with modern technology, provide top-quality care, and be part of a practice committed to excellence.
If you’re looking for a workplace where innovation, teamwork, and career development go hand in hand, Pony Express Dental of Saratoga Springs is the place for you.
Our treatment coordinators are vital in providing our patients with a best-in-class experience. Through patient education, our treatment coordinators ensure our patients fully understand what their treatment plans involve and help to increase case acceptance. The Treatment Coordinator is responsible for managing treatment plans, collecting co-pays and balances, and scheduling patients for their next visit.
Work Schedule: Monday - Thursday 8 AM - 5 PM & Friday 8 AM - 2 PM
Qualifications:
- Dental office experienced required
- Prior Treatment Coordinator experience 1 - 2 years required
- Prior working experience with Open Dental preferred
Key Responsibilities:
- Build patient relationships and provide exceptional customer service by creating a calm and warming environment.
- Act as a liaison or case manager between the practice and the patient.
- Review treatment plan with patients, answer questions and concerns, discuss financial options, and make financial agreements regarding treatment, cost, and method of payment
- Collect payments and copays.
- Monitor, schedule, and call patients to fill any Doctor or Hygiene openings.
- Ensure that patients with outstanding balances are informed of the practice’s financial policy.
- Schedule new patients within two to four days of their initial call.
- Ensure that all patient records are current and accurate.
By joining our team, you will have:
- Work Life Balance
- 3 Weeks PTO, 9 Paid Holidays
- Paid Parental Leave
- Medical/Vision/Dental Benefits
- 401k Match
- Professional Growth and Career Advancement Opportunities
Additional Information:
We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Working Environment & Physical Requirements
Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.
Additional Information
All your information will be kept confidential according to EEO guidelines.