What are the responsibilities and job description for the People Experience Manager position at Gen?
About Gen:
At Gen, our mission is to create innovative and easy-to-use technology solutions that help people grow, manage, and secure their digital and financial lives. Dual-headquartered in Tempe, Arizona and Prague, Czech Republic, Gen powers Digital Freedom for nearly 500 million users in more than 150 countries through our trusted brands, including Norton, Avast, LifeLock, and MoneyLion. We serve Gen D — Generation Digital — by delivering award-winning products in cybersecurity, identity protection, online privacy, and financial wellness. We think big, innovate boldly, and operate with a shared commitment to create meaningful impact for our customers, communities, and each other.
About the Role:
As part of Gen’s People & Culture organization, the People Experience Manager operates in an agile, product-minded HR model, partnering across squads, sprints, and centers of excellence to design and deliver exceptional employee experiences across the end-to-end lifecycle.
This role is responsible for owning, evolving, and continuously improving a defined portfolio of employee experiences (e.g., onboarding, development, performance, culture, self-service, or talent). Acting as a product owner, the People Experience Manager translates employee and business needs into scalable, data-driven, and AI-enabled solutions that are simple, intuitive, and globally consistent. Grounded in Gen’s values and AI-first strategy, this role blends experience design, product management, and cross-functional delivery to improve how work gets done, how employees grow, and how People & Culture creates impact at scale.
Core Responsibilities:
Product-Oriented Ownership
Required
Gen is proud to be an equal-opportunity employer, committed to diversity and inclusivity. We base employment decisions on merit, experience, and business needs, without considering race, color, national origin, age, religion, sex, pregnancy, genetic information, disability, medical condition, marital status, sexual orientation, gender identity or expression, military or veteran status, or other unlawful factors. Gen prohibits discrimination based on these protected characteristics and recruits talented candidates from diverse backgrounds.
We consider individuals with arrest and conviction records and do not discriminate against employees for discussing their own pay or that of other employees or applicants. Learn more about pay transparency.
To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
At Gen, our mission is to create innovative and easy-to-use technology solutions that help people grow, manage, and secure their digital and financial lives. Dual-headquartered in Tempe, Arizona and Prague, Czech Republic, Gen powers Digital Freedom for nearly 500 million users in more than 150 countries through our trusted brands, including Norton, Avast, LifeLock, and MoneyLion. We serve Gen D — Generation Digital — by delivering award-winning products in cybersecurity, identity protection, online privacy, and financial wellness. We think big, innovate boldly, and operate with a shared commitment to create meaningful impact for our customers, communities, and each other.
About the Role:
As part of Gen’s People & Culture organization, the People Experience Manager operates in an agile, product-minded HR model, partnering across squads, sprints, and centers of excellence to design and deliver exceptional employee experiences across the end-to-end lifecycle.
This role is responsible for owning, evolving, and continuously improving a defined portfolio of employee experiences (e.g., onboarding, development, performance, culture, self-service, or talent). Acting as a product owner, the People Experience Manager translates employee and business needs into scalable, data-driven, and AI-enabled solutions that are simple, intuitive, and globally consistent. Grounded in Gen’s values and AI-first strategy, this role blends experience design, product management, and cross-functional delivery to improve how work gets done, how employees grow, and how People & Culture creates impact at scale.
Core Responsibilities:
- Deliver solutions aligned to Gen’s AI-first HR strategy, integrating automation, data, and insights into daily work.
- Operate within agile squads or product lines, contributing to sprint planning, prioritization, and fast-cycle iteration.
- Partner cross-functionally (Tech, Legal, Finance, PX Product Lines, COEs, and global HR teams) to drive consistent, scalable, and high-impact employee experiences.
- Use data, metrics, and employee feedback to identify opportunities for improvement, simplify processes, and enhance decision-making.
- Model Gen’s values — customer-driven problem-solving, bold innovation, scrappy execution, and collaborative accountability.
Product-Oriented Ownership
- Own end-to-end experience design and delivery for assigned People Experience product areas.
- Maintain and evolve a prioritized product roadmap aligned to business strategy, employee needs, and People & Culture priorities.
- Translate strategy into clear requirements, backlogs, and iterative delivery plans.
- Operate within agile squads or product lines, contributing to sprint planning, prioritization, testing, and iteration.
- Partner with HR Technology and IT to deploy enhancements, automations, integrations, and AI-enabled capabilities.
- Drive fast-cycle learning through experimentation, feedback loops, and data-driven decisions.
- Map employee journeys to identify friction, gaps, and opportunities for simplification.
- Design digital-first, consumer-grade experiences that scale globally while allowing for local needs.
- Use employee feedback, operational metrics, and insights to continuously refine experiences.
- Deliver solutions aligned to Gen’s AI-first HR strategy, embedding automation, intelligence, and insights into daily work.
- Identify opportunities to reduce manual effort, improve decision-making, and enhance employee self-sufficiency.
- Leverage analytics and dashboards to track performance, outcomes, and experience quality.
- Partner closely with Strategic HR, HRBPs, Centers of Excellence, HR Operations, Technology, Legal, Finance, and Communications.
- Ensure People Experience solutions integrate seamlessly across PX product lines and the broader HR ecosystem.
- Influence without authority to align stakeholders around shared outcomes.
- Lead change and adoption strategies for new experiences, tools, or process improvements.
- Partner with Transformation & PMO teams to support rollout, enablement, and sustained adoption.
- Deliver clear, empathetic, and effective communications that reinforce trust and clarity.
- Define success metrics and KPIs aligned to experience quality, efficiency, engagement, and business outcomes.
- Use data to demonstrate impact, inform prioritization, and guide continuous improvement.
- Model Gen’s values: customer-driven problem solving, bold innovation, scrappy execution, and collaborative accountability.
- Act as a steward of employee trust, experience quality, and operational excellence.
Required
- 5–8 years of experience in employee experience, HR product management, program management, or related fields.
- Proven experience owning and improving end-to-end HR or people-related experiences.
- Strong product mindset with experience building roadmaps, managing backlogs, and delivering iterative solutions.
- High data literacy with the ability to translate insights into action.
- Strong cross-functional collaboration and communication skills.
- Experience working in global, matrixed organizations.
- Experience in a technology, consumer software, or high-growth enterprise environment.
- Familiarity with agile methodologies, service design, or design thinking.
- Experience with HR systems, digital platforms, automation, or AI-enabled tools.
- Background in one or more PX domains (e.g., onboarding, talent, learning, culture, self-service).
- Thinks like a product owner and acts like a change agent.
- Designs simple, scalable, and human-centered employee experiences.
- Uses data, AI, and insights to drive smarter decisions and better outcomes.
- Builds strong partnerships across People & Culture and the business.
- Continuously iterates to improve how employees experience work at Gen.
Gen is proud to be an equal-opportunity employer, committed to diversity and inclusivity. We base employment decisions on merit, experience, and business needs, without considering race, color, national origin, age, religion, sex, pregnancy, genetic information, disability, medical condition, marital status, sexual orientation, gender identity or expression, military or veteran status, or other unlawful factors. Gen prohibits discrimination based on these protected characteristics and recruits talented candidates from diverse backgrounds.
We consider individuals with arrest and conviction records and do not discriminate against employees for discussing their own pay or that of other employees or applicants. Learn more about pay transparency.
To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.