What are the responsibilities and job description for the Endpoint Engineer position at Gen?
About Gen
Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our combined heritage is rooted in financial empowerment and cyber safety for the first digital generations, and today we deliver award-winning cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users in more than 150 countries.
Together, we share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives. We’re always looking for smart, fearless and high-impact talent who see AI as a teammate – leveraging it to move faster and deliver meaningful results.
When you’re part of Gen, you’ll have the flexibility, tools and support to do your best work and grow your career – from flexible working options and time off to competitive pay, benefits and well-being programs.
At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join our team. You’ll work with people who back each other, respect each other and understand that our differences are a competitive advantage.
If this sounds like you, we’d love you to be part of Gen.
About The Role
The Endpoint Engineer would be responsible for overseeing and managing the deployment, configuration, security, and support of all Endpoint devices (Windows, macOS, Linux, iOS, Android) within the organization. This position is responsible for overseeing the Endpoint infrastructure, coordinating software deployments, and executing patch management protocols to uphold security and regulatory compliance. The role will require collaboration with IT, Security, and cross-functional teams to deliver dependable and standardized Endpoint solutions across all enterprise devices.
Key Responsibilities
Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our combined heritage is rooted in financial empowerment and cyber safety for the first digital generations, and today we deliver award-winning cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users in more than 150 countries.
Together, we share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives. We’re always looking for smart, fearless and high-impact talent who see AI as a teammate – leveraging it to move faster and deliver meaningful results.
When you’re part of Gen, you’ll have the flexibility, tools and support to do your best work and grow your career – from flexible working options and time off to competitive pay, benefits and well-being programs.
At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join our team. You’ll work with people who back each other, respect each other and understand that our differences are a competitive advantage.
If this sounds like you, we’d love you to be part of Gen.
About The Role
The Endpoint Engineer would be responsible for overseeing and managing the deployment, configuration, security, and support of all Endpoint devices (Windows, macOS, Linux, iOS, Android) within the organization. This position is responsible for overseeing the Endpoint infrastructure, coordinating software deployments, and executing patch management protocols to uphold security and regulatory compliance. The role will require collaboration with IT, Security, and cross-functional teams to deliver dependable and standardized Endpoint solutions across all enterprise devices.
Key Responsibilities
- Manage and support Endpoint devices, including desktops, laptops, mobile devices, and tablets via tools like Jamf, Intune, Kandji, Jumpcloud, Jump Desktop.
- Endpoint provisioning, deployment, and de-provisioning processes to maintain a consistent and secure device lifecycle.
- Develop, test, and deploy PowerShell scripts and automation solutions for administrative tasks, system configurations, and troubleshooting.
- Plan and perform Endpoint migrations from one MDM solution to another.
- Evaluate hardware standards for managed endpoints.
- Manage enterprise PKI lifecycles: SCEP certificate issuance, renewal, and revocation.
- Automation of repetitive tasks to improve efficiency. Collaborate with cross-functional teams to identify automation opportunities and implement improvements.
- Ensure compliance with security policies and best practices.
- Develop, manage, and monitor automated software deployment and patching schedules via tools like Jamf, Intune, Kandji, JumpCloud.
- Implement, test, and troubleshoot patches, ensuring all devices comply with security standards.
- Develop, Document and Maintain configuration standards and ensure compliance across all managed devices.
- Act as an escalation point and provide technical expertise for elevated support requests related to Endpoint configuration and software deployment issues.
- Collaborate effectively with other IT support teams like service desk, network, security to diagnose and resolve complex Endpoint issues and provide guidance on best practices.
- Bachelor’s degree in Information Technology, Computer Science.
- 5 years of hands-on, in-depth experience in Endpoint management, software deployment, and patch management. Including expertise in scripting (e.g., PowerShell, Bash) to automate deployment and patching processes
- Extensive experience in administering MDM tools like Jamf, Intune, JumpCloud, Kandji etc.,
- Hands-on experience in managing Linux Endpoints
- Good Communication and Collaboration skills, ability to work as a team player and handle multiple tasks in dynamic environment.
- Certifications in Jamf, Intune etc., would be highly preferred.
- Visionary leader with a strategic mindset and a passion for leveraging data to drive decision making.
- Ability to thrive in a fast-paced, high-tech environment and manage complex problems.
- Recruiter Phone Screen - 30 minute chat with the Talent Acquisition Team.
- Technical Round - 1 hour chat with 2 Engineers.
- Hiring Manager Round - 2x 30 minute chat with Hiring Manager and Peer.
- Final Round Interview (Virtual) - 30 minute chat with VP.