Manager, Application Support Engineering

We are seeking an experienced Applications Owner - Financial Systems to serve as the technical owner for our financial technology platforms. You will be responsible for the day-to-day management, maintenance, and enhancement of technology platforms supporting our financial functions, working closely with business stakeholders to understand requirements, coordinate implementation efforts, and ensure systems operate efficiently to meet business objectives.

What you’ll be doing

• Serve as the primary technical owner for financial applications, ensuring systems are properly maintained, enhanced, and aligned with business requirements
• Coordinate with business users and stakeholders to gather requirements, prioritize enhancements, and translate business needs into technical specifications
• Provide application support, maintenance, and troubleshooting for financial technology platforms
• Collaborate with developers, QA teams, and project managers to implement system enhancements and resolve technical issues
• Manage third-party vendor relationships for financial applications, including regular communications, issue resolution, and enhancement requests
• Develop and maintain system documentation, including configuration settings, business processes, and technical procedures
• Identify opportunities for process improvements, automation, and integration between financial systems and other enterprise applications
• Support testing of new features and system upgrades, ensuring minimal disruption to business operations
• Provide regular reporting on system performance, issues, and enhancement progress to stakeholders

The ideal background for this role:

• Bachelor's degree in Information Technology, Computer Science, or a related field - Proven experience in application management or engineering roles with a minimum of 5 years in lead/ manager level positions
• Knowledge of fund administration processes, particularly within private equity environments
• Experience with credit products and systems is highly desirable
• Experience working with financial services applications and understanding their technical requirements
• Familiarity with system integration techniques and data management principles
• Strong troubleshooting skills and ability to diagnose and resolve complex technical issues
• Experience in coordinating development efforts and managing application enhancement projects
• Proficiency in SQL and data manipulation techniques
• Self-motivated, proactive, with a strong sense of ownership, initiative, and problem-solving abilities
• Excellent communication skills, with the ability to translate complex technical concepts to non-technical stakeholders
• Detail-oriented and able to manage multiple priorities in a fast-paced environment
• Ability to work independently as well as collaboratively within a team
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and analytical thinking
• Experience in financial services, particularly in fund administration, is essential
• Ability to work independently as well as collaboratively across the organization
• Excellent communication skills in English

The salary range for this position is $155,000 - $185,000, in addition to a comprehensive benefits package. Please note that the actual salary offer within that range will depend on the candidate’s experience level.

Work Arrangement

All applicants applying to Gen II Fund Services, LLC must be legally authorized to work in the United States. Please note that all US employees are required to work a hybrid schedule. This position will work a hybrid work schedule from our New York office, comprised of a minimum of four (4) days a week in our office and one (1) day remote.

About the Company

Gen II Fund Services, LLC is one of the largest global independent private equity fund administrators, administering over $1T of private capital on behalf of its clients with offices in New York, San Francisco, Boston, Stamford, Dallas, Denver, Vancouver, and Luxembourg. Gen II offers private fund sponsors a best-in-class combination of people, process, and technology, enabling fund sponsors to most effectively manage their operational infrastructure, financial reporting, and investor communications. The Gen II team is the most experienced and longest tenured team in the private equity fund administration industry, with broad expertise across buyout, funds of funds, real estate, energy, infrastructure, credit, co-investment, hybrid funds, feeder funds, venture capital, retail, and managed accounts.

Key Facts:

• Administering over $1T in assets.
• Servicing nearly every significant investor in the asset class.
• Institutional grade infrastructure and SSAE 18 (SOC-1, Type 2) certification, ensuring confidence in our processes and operating model.
• The most experienced and best performing team in the industry.

https://gen2fund.com/candidate-privacy-statement/

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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