What are the responsibilities and job description for the Head of Global Workplace Experience, Real Estate & Facilities position at Gen Digital?
Who Are We?
We're more than just a company; we're a global leader in digital safety. With a strong commitment to ensuring that everyone can navigate the digital world securely, we unite the best minds and cutting-edge technology through our family of brands: Norton, Avast, LifeLock, Avira, AVG, ReputationDefender, and CCleaner. Together, we protect over 500 million people worldwide. Our workplace is built on inclusivity, where your well-being is a top priority. We believe success comes from balance and authenticity. When you're thriving, you're unstoppable. So, bring your bold ideas and unstoppable drive, and join us in shaping the digital world. Ready to make an impact? Join #TeamGen.
How We Work
Our hybrid work model (3 days in our office) gives us the face-to-face time to have creative conversations, meaningful meetings, make quick decisions, and build relationships. At the same time, it offers the flexibility you need to focus and do your best work.
Role Overview Summary:
We are seeking a dynamic and strategic Head of Workplace, Facilities, and Workplace Experience to lead our global workplace operations, real estate strategy, and employee experience across our global footprint. This role is responsible for shaping and delivering a high-impact, employee-centric workplace vision across a portfolio spanning offices, innovation hubs, and satellite locations—supporting over 4,500 employees worldwide. The successful candidate will drive operational excellence, enhance culture through workplace design and services, and optimize performance through our outsourced partnerships.
Key Responsibilities
Leadership & Collaboration
Leadership & Collaboration
- Define and deliver a global workplace and facilities strategy aligned with growth, hybrid work, and sustainability.
- Lead and inspire a global team, fostering innovation, accountability, and seamless collaboration across IT, HR, Finance, and Business Units.
Real Estate & Operations
- Manage the global real estate portfolio, including leases, renewals, acquisitions, and cost optimization.
- Oversee outsourced FM program, ensuring efficient, safe, and compliant operations across all sites.
- Use data, KPIs, and governance to drive performance and continuous improvement.
Workplace Experience & Sustainability
- Create a high-quality workplace experience integrating hospitality, wellness, and design.
- Deliver services (reception, F&B, mailroom, events) aligned with employee needs and brand identity.
- Lead initiatives on energy efficiency, carbon reduction, and green building standards while advancing ESG goals.
Qualifications
- 10 years in global workplace, facilities, or real estate leadership.
- Proven success managing large portfolios, outsourced FM, and hybrid work strategies.
- Strong leadership, stakeholder management, and data-driven decision-making skills.
- Experience with M&A integration and ESG initiatives preferred.
- Bachelor’s degree required; MBA or certifications (IFMA, CoreNet) a plus.
Success Criteria:
- Measurable success managing space efficiency, employee satisfaction, and FM service delivery.
- Consistent cost management, optimization and value generation from outsourced model.
- Successful transformation of the workplace experience to support hybrid work, innovation, and inclusion.
- Strong alignment with corporate goals for sustainability, resilience, and business continuity.
#LI-JM
Gen is proud to be an equal-opportunity employer, committed to diversity and inclusivity. We base employment decisions on merit, experience, and business needs, without considering race, color, national origin, age, religion, sex, pregnancy, genetic information, disability, medical condition, marital status, sexual orientation, gender identity or expression, military or veteran status, or other unlawful factors. Gen prohibits discrimination based on these protected characteristics and recruits talented candidates from diverse backgrounds.
We consider individuals with arrest and conviction records and do not discriminate against employees for discussing their own pay or that of other employees or applicants.
Learn more about pay transparency
.To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
