What are the responsibilities and job description for the Coatings Technical Support Specialist position at GEMINI INDUSTRIES INC?
Job Details
Description
SUMMARY
The Technical Support Specialist will support Gemini’s sales and customer experience team to increase gross profit dollars year after year by utilizing our innovative coating solutions, professionalism, and technical expertise. This position will routinely collaborate with the Lab and Product Development to ensure that Gemini’s products are viewed as the industry leader and to also ensure that Gemini is viewed as a partner in the success of our customers’ business.
DUTIES AND RESPONSIBILITIES
- Provide technical support via phone, email, and occasional in-person visits to customers, distributors, and internal teams.
- Assist customers with coating selection, application techniques, troubleshooting, and problem resolution
- Conduct product demonstrations, training sessions, and on-site visits to ensure proper use of wood coatings.
- Collaborate with R&D and Quality Control teams to communicate customer feedback and resolve product performance issues.
- Manage and regularly update the AI technical assistant on the Gemini website
- Assist in developing and maintaining technical documentation, including application guidelines, troubleshooting charts, and FAQs.
- Support new product launches with technical guidance and customer assessments
- Provide technical support, adequate inventory levels and logistics for wood coatings application equipment.
- Regularly monitors progress against set goals and formulates and executes plans to ensure goals are met or exceeded.
- Perform other job-related duties and responsibilities as may be assigned from time to time by management.
Qualifications
REQUIRED SKILLS AND ABILITIES
- Ability to work math problems with percentages and ratios.
- Strong knowledge of the metric system for conversion.
- Ability to produce results with minimal supervision.
- Possess an in-depth understanding of the differences in products and application.
- Extensive knowledge of application equipment and coating systems.
- Have a familiarity with solvents & additives and their correlations into coatings.
- Have a familiarity with testing parameters; KCMA, AWI, ASTM etc.
- Have a familiarity with wood coatings application equipment, parts and accessories.
- Ability to collaborate well with others internally and externally.
- Strong written and verbal communication skills.
- Strong problem solving skills.
- Ability to routinely travel to other locations.
- Proficient in Microsoft Office suite.
EDUCATION AND EXPERIENCE
- A high school diploma or GED equivalent AND
- 5 years’ experience in coatings and application related field OR
- Bachelor’s degree
PHYSICAL AND MENTAL REQUIREMENTS
The physical demands described herein are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls.
- Reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl.
- The team member must occasionally lift and/or move up to 50 pounds.
- Ability to see and distinguish colors.
Salary : $55,000 - $65,000
