What are the responsibilities and job description for the Account Services Specialist position at Gemini, Inc.?
Gemini is currently seeking a Credit/Collection Specialist to join our team in Garland, TX. The ideal candidate possesses knowledge of basic accounting principles, excellent phone etiquette, solid communication skills, and strong attention to detail. A strong sense of urgency is required to accomplish daily tasks and goals. This is a great opportunity to support our customers and team members!
Garland, TX pay range: $19.47 to 24.01 per hour
Essential Functions
- Review customer sales orders in a timely manner to determine the best approach to proceed to production while meeting customer expectations and maintaining standard processes and guidelines.
- Possess the ability to negotiate with customers and make quick, logical decisions to settle on an outcome to collect funds while staying within guidelines.
- Handle challenging situations with customers in a professional manner and firmness.
- Contact customers through daily phone discussions, email, or fax correspondence to set up payment arrangements.
- Resolve issues or questions with customers concerning their account, such as missing invoices, account credit inquiries, terms, down payments, credit card information, etc.
- Process credit card transactions and other electronic payments methods.
- Manage assigned territories of accounts by communicating and following up with customers to resolve outstanding account issues while providing necessary correspondence and direction as needed.
- Discuss unusual customer requests, outstanding issues, or demands with the Senior Account Services Specialist.
- Place customer accounts with outside collection agencies as needed.
- Perform other duties as assigned.
Position Requirements
- High School Graduate/GED required.
- Minimum of two (2) years of experience in collections.
- Four(4) years related accounting, business, or equivalent experience preferred.
- Above average skills in communication, interpersonal relationships, and customer service.
- Good mathematical aptitude and abilities required.
- Well organized, with good numerical skills.
- Ability to handle high volumes of incoming calls, manage workflow, and deal with problem customers as required.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
The actual title and individual compensation packages are dependent upon various factors unique to each candidate including skillset, training, transferable skills, work experience, qualifications, business needs, market demands, and other job-related reasons. The base pay range is subject to change and may be modified in the future. This role is eligible for other benefits.
How we show we care
- Low-cost Health Insurance Premiums, 2 plans to select from
- 4% 401(k) Retirement Match with Profit Sharing
- Generous Paid Time Off (Vacation, Holiday, Parental, Volunteer, and Sick)
- Dental, Vision, Disability and Life Insurance
- Get Paid Weekly
- Use of Company Owned Resort in Hayward, WI
- Tuition Reimbursement Program
About Us:
As a leader in the signage manufacturing industry, Gemini, Inc. has been providing stability to our employees since 1963. We know what it means to be human, and we strive to make sure our employees feel valued. Due to our incredible family of employees, we have grown substantially and are looking to grow our team further with like-minded individuals that share in our company values: Customer Commitment, Teamwork, Respect, Diversity, Stability, Stewardship. At the heart of our work is a simple but powerful vision: Successful Partners. Engaged People. Thriving Communities. This vision guides how we show up every day for our customers, for one another, and for the communities we call home.
- We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, marital status, veteran status, or disability.
- Gemini will provide reasonable accommodations for qualified individuals with disabilities. For additional assistance email; hr.dept@geminisignproducts.com or call (507) 263-3957 and ask for the Human Resources Representative assigned to the location of interest.
- Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
Salary : $19 - $24