Dental Office Receptionist

At Gem State Dental, we are a patient-centered private dental practice located in Moscow Idaho. We are seeking an individual who is positive, dependable, highly organized, highly personable, professional, and team oriented.

Overview:

The primary role of the Receptionist involves helping to get patients into the office, connecting with them on the phone or in person and greeting patients and guests in a professional, friendly and hospitable manner. The receptionist should demonstrate a warm and approachable disposition to each patient in every interaction either on the phone or in person consistently providing a perfect patient experience and creating patients for life.

Responsibilities

• Support the perfect patient experience process by helping to get patients to come into the office and continue the connection once they are in the office through ensuring they are comfortable during their visit
• Schedule appointments that result in healthcare provider having a smooth, productive day
• Interact and communicate with patients and guests in the reception area during their wait time
• Answer telephones in a timely manner and handle all calls with efficiency and thoroughness
• Post payments to patient accounts in accordance with Company policies
• Ensuring account information is accurate and up to date for each visit
• Be efficient in patient check in, obtaining all necessary consents and promptly notifying back office of each patient’s arrival and presenting any pertinent patient information to the back-office team
• Confirm all patient appointments in accordance with the office confirmation policies or a minimum of 2 days in advance
• Ensure all patient messages received from the Contact Center are returned and resolved in a timely manner
• Active participant in team meetings and any other meetings as required
• Maintains an appropriate professional appearance and demeanor in accordance with policies; addresses others professionally and respectfully
• Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies
• Other duties and responsibilities as assigned

Knowledge/Skills/Abilities

• Previous experience in a front desk or administrative role preferred
• Knowledge of office practices, technology applications and patient insurances
• Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
• Patient Advocate (flexible and adaptive; empathetic; passionate; ethical)
• Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
• Influencer (active listener/observer of behavior; creates a win/win need for change)
• Self-motivated, reliable individual capable of working independently as well as part of a team
• Ability to manage tasks and time effectively without compromising the quality of the work
• Excellent interpersonal, oral and written communication skills
• Ability to handle and maintain extreme confidentially with patient records
• Organized, detail-oriented individual able to work in a fast-paced environment

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Ability to Commute:

• Moscow, ID 83843 (Required)

Work Location: In person

Salary : $16 - $20