What are the responsibilities and job description for the Project Coordinator position at GEM Plastics?
Job Summary:
Coordinate activities and resources in support of ASI-Southeast especially in the area of Production.
Job Tasks:
Effectively communicate with new and existing customers about product and service information, identify and discuss their needs, and explain how these needs could be met with specific products and services.
Quote prices and other bid specifications.
Answer customers’ questions about products, prices, availability, and product uses.
Keep records of customer interactions and transactions, recording details or inquiries, complaints, and comments, as well as actions taken.
Emphasize product features based on analyses of customers’ needs, and on technical knowledge of product capabilities and limitations.
Resolve customer complaints by performing activities such as exchanging product, processing credits, and adjusting invoices.
Maintain customer records, using automated systems.
Identify prospective customers by using business directories, following leads from existing clients.
Prepare sales contracts for orders obtained, and submit orders for processing and shipment.
Select the correct products or assist customers in making product selections, based on customers’ needs, product specifications, and applicable regulations.
Collaborate with colleagues to exchange information such as selling strategies and marketing information.
Regulatory Requirements:
High School Diploma/GED
A minimum of three years of work-related skill, knowledge, or experience is needed (Quoting & Customer service experience in manufacturing setting is required)
Language Skills:
Ability to communicate effectively in English.
Additional languages preferred.
Proper telephone etiquette
Skills:
Ability to apply common sense to carry out detailed but uninvolved written or oral instructions.
Ability to read and understand equipment operation manuals, Material Safety Data Sheets, and other literature as required.
Basic computer knowledge in word and excel.
Good mathematics skills
Troubleshooting
Critical Thinking/Problem solving
Work Activities:
Communicating with Management, Peers, or Subordinates
Communicating with customers and vendors by telephone and face to face
resolve customer complaints and problems
Complete forms, spreadsheets and orders
match quotes and orders
handle customer grievances
order materials, products, etc in a timely manner
monitor orders to meet shipping dates
read excel spreadsheets and avante orders
adhere to and promote the company safety programs
Management reserves the right to assign or reassign duties and responsibilities to this job at any time. ASI-Southeast provides equal employment
opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color,
religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other
characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring,
placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Email Human Resources
or Call 706-827-2700 ext. 6389
Coordinate activities and resources in support of ASI-Southeast especially in the area of Production.
Job Tasks:
Effectively communicate with new and existing customers about product and service information, identify and discuss their needs, and explain how these needs could be met with specific products and services.
Quote prices and other bid specifications.
Answer customers’ questions about products, prices, availability, and product uses.
Keep records of customer interactions and transactions, recording details or inquiries, complaints, and comments, as well as actions taken.
Emphasize product features based on analyses of customers’ needs, and on technical knowledge of product capabilities and limitations.
Resolve customer complaints by performing activities such as exchanging product, processing credits, and adjusting invoices.
Maintain customer records, using automated systems.
Identify prospective customers by using business directories, following leads from existing clients.
Prepare sales contracts for orders obtained, and submit orders for processing and shipment.
Select the correct products or assist customers in making product selections, based on customers’ needs, product specifications, and applicable regulations.
Collaborate with colleagues to exchange information such as selling strategies and marketing information.
Regulatory Requirements:
High School Diploma/GED
A minimum of three years of work-related skill, knowledge, or experience is needed (Quoting & Customer service experience in manufacturing setting is required)
Language Skills:
Ability to communicate effectively in English.
Additional languages preferred.
Proper telephone etiquette
Skills:
Ability to apply common sense to carry out detailed but uninvolved written or oral instructions.
Ability to read and understand equipment operation manuals, Material Safety Data Sheets, and other literature as required.
Basic computer knowledge in word and excel.
Good mathematics skills
Troubleshooting
Critical Thinking/Problem solving
Work Activities:
Communicating with Management, Peers, or Subordinates
Communicating with customers and vendors by telephone and face to face
resolve customer complaints and problems
Complete forms, spreadsheets and orders
match quotes and orders
handle customer grievances
order materials, products, etc in a timely manner
monitor orders to meet shipping dates
read excel spreadsheets and avante orders
adhere to and promote the company safety programs
Management reserves the right to assign or reassign duties and responsibilities to this job at any time. ASI-Southeast provides equal employment
opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color,
religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other
characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring,
placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Email Human Resources
or Call 706-827-2700 ext. 6389