What are the responsibilities and job description for the Customer Service Associate position at Gem Paver Systems?
- Answer incoming phone calls, emails, and text messages professionally.
- Assist customers with questions about paving, asphalt, sealcoating, and repair services.
- Schedule estimates, consultations, and project appointments.
- Create and update customer records.
- Communicate with field crews regarding schedules and customer requests.
- Follow up with customers before, during, and after project completion.
- Resolve customer concerns promptly and professionally.
- Process invoices and payments when needed.
- Maintain accurate records of customer interactions and job status.
- Provide exceptional customer service while representing the company in a positive manner.