Aftermarket Assistant

Summary

This position is responsible for supporting the sales team by processing customer orders, assisting customers with parts inquiries, and maintaining accurate pricing and product information within the company’s parts management system.  The Aftermarket Assistant communicates with customers by phone and email to follow up on quotes and purchase decisions, ensures timely and accurate order handling, and provides general administrative support.  This role also assists with coordinating domestic/international travel arrangements for field crews and contributes to the overall efficiency of sales and operations functions.

Job Duties and Responsibilities

• Process customer orders accurately and efficiently through the company’s order management system.
• Contact customers via phone and email to follow up on parts inquiries, quotes, and purchase decisions.
• Provide pricing information and product availability using the company’s parts management system.
• Learn and navigate the internal parts management system to identify item costs and specifications.
• Assist customers with part selection and respond to general product-related questions.
• Prepare and send quotes, order confirmations, and related documentation.
• Maintain accurate customer records and update order status as needed.
• Coordinate with internal departments to ensure timely order fulfillment and delivery.
• Support field crews by booking domestic/international travel arrangements, including flights, hotels, and transportation.
• Perform general administrative support tasks for the sales and operations teams as needed.
• Perform other duties as assigned.

Expectations

• Maintain a high level of accuracy when processing orders and entering data.
• Respond to customer inquiries promptly and professionally via phone and email.
• Develop a strong working knowledge of the company’s parts and pricing system.
• Follow up consistently on quotes and open orders to support sales goals.
• Communicate clearly and effectively with customers, field crews, and internal teams.
• Manage time efficiently and prioritize tasks in a fast-paced environment.
• Demonstrate attention-to-detail when preparing quotes, confirmations, and travel arrangements.
• Maintain organized and up-to-date customer and order records.
• Show initiative in learning systems, products, and processes.
• Provide reliable administrative support to the sales and operations teams.
• Maintain a positive, team-oriented attitude and strong customer service mindset.
• Maintain punctual, regular, and predictable attendance.
• Work collaboratively in a team environment with a spirit of cooperation.
• Respectfully take direction from manager.

Manager Responsibilities

• This position has no management responsibilities.

Qualifications

To successfully perform this job, an individual must be able to carry out each essential duty satisfactorily, with or without reasonable accommodation and without posing a direct threat to the health or safety of themselves or others. The qualifications listed below represent the knowledge, skills, and abilities required. Reasonable accommodation may be provided for individuals with disabilities to enable them to perform the essential functions of the role.

Education Requirement

• High School Diploma/GED equivalent.
• Associate’s Degree in Business Administration, Sales, Marketing, or related field is a plus but not required.
• Basic computer proficiency required in Microsoft office or similar software.
• Ability to learn and navigate internal parts management and order processing systems.
• Basic math skills for pricing, order entry, and cost verification.

Skills Requirement

• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Basic sales and follow-up skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to learn and navigate parts management and order entry systems.
• Strong organizational and time management skills.
• High level of accuracy and attention-to-detail.
• Basic math and pricing calculation skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Problem-solving skills and ability to think proactively.
• Ability to work independently as well as part of a team.
• Professional phone etiquette.

Experience

• 1 – 2 years of experience in inside sales, customer service, order processing, or an administrative support role preferred.
• Entry-level candidates with strong communication skills and the ability to learn quickly may also be considered.

Physical Requirements

• Standing – < 1 hour per day.
• Sitting -  5-6 hours per day.
• Walking – 1-2 hours per day.
• Lifting – Up to 25 lbs.
• Carrying – Up to 25 lbs.
• Pushing/pulling – Up to 25 lbs.
• Environment – Inside 100% of the time.

Travel

This position requires no travel.

Benefits

• 401k
• 401k Employer Matching Program
• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account
• Employee Assistance Program
• Life Insurance
• Voluntary Life Insurance
• Short Term & Long Term Disability
• Paid Time Off

Salary : $20 - $25