Customer Service Account Representative

Description

Do you have an extensive Customer Service Account Representative experience with managing over a book of customer accounts and giving great service?

This role serves as the central point of contact between our external customers and our manufacturing team for all work order entry, billing related questions, shipment quesitons and order management-related activities. This is an in-office role with no sales commissions associated with it. This is not a call center role .

Hours are: Monday through Friday 8AM to 5PM or 7AM to 4PM.

Build your future and be an integral part of a fast-paced, safety-oriented, and growing industry! ProAmpac is a leading global flexible packaging company with comprehensive product offerings.

We are offering a $1,000 sign-on bonus for this position!

Rate: $23-$24 per hour (depending on experience).

ProAmpac Offers

• 11 paid company holidays and great paid time off (vacation)!
• 401k with generous company match
• Medical, Dental, Vision, and other supplemental offerings
• Company-provided life insurance
• Wellness program that rewards you physically and financially
  
  

The Account Customer Service Representative provides high-quality and professional care by working collaboratively with other departments to proactively address and resolve all internal and external customer inquiries.

• Manage customer demand from initial placement of all order types through on-time delivery for assigned accounts and sale reps.
• Work collaboratively with internal teams (Sales, Graphics, Shipping & Receiving, Production, etc.) to monitor all open and finished orders, schedule changes, new designs, and graphics changes, and customer requirements.
• Advise customers of any delays and evaluates and implements alternative solutions to ensure customer expectations are fulfilled.
• Work with assigned customers and sales reps to proactively manage finished goods level and aged inventory.
• Coordinate the scheduling of customer shipments and enters shipping information into the designed SAP system.
• Expedite rush shipment and monitor progress through to delivery to the customer as applicable.
• Review daily spreadsheet from accounting to ensure correct pricing from the prior day. Work with sales to ensure all pricing changes/updates are communicated timely and to the appropriate teams.
• Provide order entry support for other team members when appropriate.
• Proactively assist customers, sales reps, members of the management team, or coworkers with inquiries, complaints, requests for information, or resolution of complex issues.
• Build customer loyalty by providing prompt, professional, and efficient service while being laser-focused on opportunities to improve and streamline processes.
• Understand and follow all safety policies and procedures. Commitment, awareness, and involvement pertaining to ISO and food safety practices.
• All other duties as assigned.
  
  

Job Requirements

• 5 years of related Account Representative experience is required with 2 years of manufacturing Customer Service experience, experience with same or similar product manufacturing processes a plus.
• Experience with the products and the manufacturing process of the organizational products.
• Education: College degree preferred or equivalent experience.
• Must be willing to work overtime to settle issues when needed.
• Ability to read, interpret, follow and effectively respond to written and verbal inquiries/requests.
• Ability to build effective collaborative relationships.
• Must be willing to work overtime to settle issues when needed.
• Strong computer skills (Excel, Word, Outlook).
• Experience with SAP is preferred or another ERP is a plus!
• Must have basic math skills and be able to convert inches into metric values and vice versa.
• Excellent oral and written communication skills.
• Demonstrated ability to handle difficult and stressful situations in a calm professional manner.
• Strong attention to detail and promptly follows up on issues through resolution.
• Excellent time management skills with the ability to prioritize work in a fast-paced environment.
  
  

Qualifications

Education

Preferred

• Some college or better
  
  

Experience

Preferred

• 5 years: Account Customer Service
  
  

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Job Category: Customer Service

Full-Time