Learning Management System Administrator Senior - Workday Learning

• Provides higher level support and reporting to Administrative users (e.g., create accounts, modify system preferences, customize settings).
• Coordinates the response to problem tickets with vendor’s Tier I/II support teams and management. Follow-up to ensure adequate resolution.
• Collaborates with appropriate IT groups to create and maintain user profiles including security groups and access privileges.
• Participates in course upload process for both instructor led and e-learning courses (e.g., SCORM, AICC, video) and Maintain assessments and feedback surveys.
• Coordinates mass course enrollments and manage campaigns.
• Develops and maintain a course and curriculum naming convention, versioning and archiving system.
• Runs system reports and develop custom reports to meet stakeholder needs.
• Ensures the accuracy and integrity of data entered into the learning management system; investigate and resolve any data or system inconsistencies or discrepancies.
• Understands and participate in all duties required for e-learning content launch, including course upload, testing, assignment, and provide support for internally produced as well as 3rd party course content.
• Manages the configuration and release updates to the LMS.
• Maintains relationships and contracts with 3rd party online learning vendors and Geisinger’s internal support areas.
• Supports the business, as required, with home page design and end user communications (i.e., webinars, collaboration tools).
• Establishes and maintains relationships with IT groups that develop and maintain system integrations with other company systems
• Stays informed regarding vendor product releases, educate stakeholders and coordinate related tasks across Human Resources and other key stakeholder teams (e.g., Help Desk, Epic Training, Revenue Management Training, Nursing Education, GHP, Geisinger Transformation Office, etc.)
• Provides sound data and rationale to inform business decisions (e.g., deciding to no longer offer purchased content due to low enrollment).
• Develops policy to optimize usage of existing and future funding for online educational content across Geisinger.
• Liaises with department contacts and outside vendors to satisfy specific learning needs, track internal usage, and to explore educational possibilities.

Work is typically performed in an on-campus or home office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.