What are the responsibilities and job description for the Service Advisor position at Geis Dealer Group?
Job description:
JOIN OUR GROWING SERVICE DEPARTMENT TEAM AT GEIS PETERBILT!
Geis Peterbilt is seeking a qualified Service Advisor to join our team! We are looking for a motivated and eager individual with Heavy-Duty service experience to join our growing team. A Great Opportunity for a rewarding career in a growing industry!
As a Service Advisor / Writer, we are looking for individuals who have a strong desire to provide our customers with the highest level of customer service in the industry. Individuals must be capable of working in a fast-paced environment, understanding the importance of customer service, possess strong communication skills, and the ability to work with multiple forms of technology to provide up-to-date information to our team and our customers.
We’ll provide all the necessary training in-house for the specific systems and processes related to the job functions. We want to set you up for success and we do that by giving you the proper training and knowledge from the start. Applicants must have a positive attitude and be able to work well with coworkers - we are TEAM PLAYERS.
Job Type: Full-time.
Salary: $55,000 - $65,000 per year.
Location: Kansas City, KS.
Shift Type: Evening Shift / 2nd Shift.
Schedule: Monday through Friday.
Shift Hours: 3:30pm to Midnight.
Benefits:
Geis Dealer Group offers a competitive benefits package with more than 10 health insurance plan options, including comprehensive family healthcare coverage and support programs, allowing employees to choose the plan that best fits their needs.
- Competitive salary and performance-based earning potential.
- Health Insurance.
- HSA and FSA options.
- 401(k) with employer contribution.
- Dental and Vision Insurance.
- Paid Time Off.
- Paid Training and Opportunities for Advancement.
Job Details - DUTIES AND RESPONSIBILITIES:
- Assisting customers in selecting and purchasing the correct parts and services.
- Providing pricing and product information to customers.
- Answering telephones promptly.
- Maintaining customer satisfaction at or above company standards.
- Contributing to departmental production and profitability goals.
- Ability to apply common sense when needed, while staying within Kansas City Peterbilt’s guidelines.
- Perform accurate and complete service write-ups.
- Provide accurate documentation for all repair orders.
- Provide exceptional communication between the company and the customer.
- Provide accurate and detailed estimates of needed repairs.
- Utilize all technology available to keep our customers updated.
- Responsible for adhering to all warranty policies and procedures.
- Ability to navigate websites for technical information.
- Must be Ethical and Trustworthy.
The ideal candidate needs to be self-motivated and perform all tasks to the best of their ability. The candidate also needs to be motivated to take advantage of all of the online OEM training.
What you need - JOB REQUIREMENTS:
- Some heavy lifting is required.
- Promotes and maintains a positive, team-oriented, and customer-focused attitude within the department.
- Must be able to demonstrate positive resourcefulness & versatility in a fast-paced, changing priority, environment.
Applicant must be able to pass a pre-employment drug screen.
Geis Dealer Group is an equal opportunity employer. We value diversity at all levels of the organization, and employment decisions are based on qualifications, merit, and business needs.
Job Type: Full-time.
Shift:
- 8 hour shift.
- Night shift.
Experience:
- Service Writer: 1 year (Preferred).
- Mechanical knowledge: 1 year (Preferred).
Ability to Relocate:
- Kansas City, KS 66111: Relocate before starting work (Required).
Work Location: In person.
Salary : $55,000 - $65,000