Inside Sales - Customer Service

Geiger is seeking a detail-oriented customer service professional to join our team in Baltimore, helping us to supply critical equipment to water and wastewater customers in the Mid-Atlantic. This position plays a crucial role in supporting our customer support efforts and ensuring smooth operations. If you excel at multitasking in a dynamic environment and have a knack for organization, we'd love to hear from you.

Why This Role Matters As a customer service professional, you'll be instrumental in keeping our business process running efficiently. Your expertise in order processing, expediting, and customer service will directly contribute to our company's success and growth.

What You'll Do

• Champion Geiger's core values: Continuous Improvement, Customer Focus, Personal Accountability, and Teamwork
• Manage orders effectively, inputting sales and shop orders into our business system (SAGE 300)
• Coordinate order entry, product sourcing, purchasing materials through supplier portals and SAGE 300
• Keep customers and sales engineers informed about order progress
• Collaborate with our logistics and project management team to ensure timely order fulfillment and exceed customer expectations

Who We’re Looking For

• A customer service professional with 1-3 years of relevant experience
• Experience with ERP systems
• Adept at handling multiple tasks in a fast-paced environment
• A team player who's also comfortable working independently
• Proficient with various computer programs and quick to learn new software
• Detail-oriented with strong follow-up skills
• An effective communicator, both in writing and verbally
• Positive and solution-oriented when facing challenges

Why You'll Love Working Here

• Competitive compensation package including a signing bonus
• Comprehensive health benefits (medical, dental, vision) and wellness program
• 401(k) plan with company match
• Generous paid time off
• Tuition reimbursement for continued education
• Paid parental leave
• Time off for community volunteering
• Flexible scheduling and our friendly, collaborative environment

This rate of pay for this position starts at $27 per hour and is commiserate with the experience.

Ready to Join the Team? If this role aligns with your skills and career goals, we encourage you to apply. We look forward to learning how you can contribute to Geiger's continued success! *Note: While we've outlined the primary responsibilities, we value unique skill sets and are open to discussing how your talents might benefit our team.
Apply today and join the team at: https://www.geigerinc.com/careers/

Geiger Pump & Equipment is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status, disability, or any other characteristic protected by law. Geiger Pump & Equipment also participates in E-Verify to verify identity and employment eligibility.