What are the responsibilities and job description for the Customer Service Supervisor position at GEICO Commack?
Join GEICO Commack, a dynamic and innovative team situated in the heart of Commack, New York. We are on the lookout for a Customer Service Supervisor who thrives in a vibrant environment and enjoys leading a team to new heights. As part of GEICO Commack, you will have the opportunity to work closely with a talented group of individuals dedicated to delivering exceptional service. In this on-site role, you will play a crucial role in ensuring that our customer service teams provide the best possible experience for our valued clients. Your leadership will be vital in fostering a positive work atmosphere, implementing effective service strategies, and exceeding customer expectations. If you're passionate about customer service and leadership and seek to create a meaningful impact while contributing to our company's success, GEICO Commack is the place for you. We invite you to become a driving force in our team-oriented culture.BenefitsAnnual Base Salary Bonus OpportunitiesPaid Time Off (PTO)Health InsuranceDental InsuranceVision InsuranceHands on TrainingCareer Growth OpportunitiesRetirement PlanProfit SharingComfortable Work EnvironmentTeam OutingsMonthly Bonus ProgramResponsibilitiesLeadership: Oversee the daily operations of the customer service team, ensuring that all client inquiries and issues are resolved promptly and efficiently.Performance Monitoring: Track and evaluate team performance against service metrics, providing feedback and coaching where necessary to enhance customer satisfaction.Training and Development: Facilitate the onboarding and ongoing training of customer service representatives, fostering a supportive and knowledge-sharing environment.Problem Resolution: Act as an escalation point for complex customer issues, working to deliver swift and effective solutions.Communication: Maintain open lines of communication with other departments to ensure smooth operations and a unified approach to customer care.Continuous Improvement: Identify opportunities for process improvements within the customer service department to enhance productivity and service quality.Reporting: Prepare regular reports on customer service activities, trends, and team performance for senior management review.RequirementsExperience: Proven experience in an insurance customer service role, with at least 2 years in a supervisory or managerial capacity. GEICO Supervisory experience preferred. Bilingual (English/Spanish) preferred.Leadership Skills: Strong leadership abilities with the capability to inspire and motivate a team.Communication: Excellent written and verbal communication skills.Problem-Solving: Demonstrated ability to solve problems efficiently and effectively.Time Management: Strong organizational skills with an ability to manage multiple tasks and priorities.Analytical Skills: Ability to analyze data and identify trends for improvement.Education: A bachelor's degree in Business, Management, or a related field is preferred.Customer-Focused: Passionate about delivering exceptional customer service and meeting the needs of clients.Flexibility: Willing to work in a dynamic, fast-paced environment.