What are the responsibilities and job description for the Bilingual Insurance Customer Service Representative position at GEICO Commack?
The team at GEICO Commack is seeking a Spanish Bilingual Insurance Customer Service Representative to support our growing client base and deliver outstanding service. This role is ideal for someone who is professional, detail-oriented, and committed to building strong customer relationships.
As a key member of our service team, you will assist policyholders with account updates, billing questions, coverage changes, and general policy support. You will confidently communicate in both English and Spanish to ensure every client receives clear, accurate, and personalized assistance.
Responsibilities
- Answering inbound client calls in a professional and timely manner
- Handling billing questions and processing payments
- Conducting policy reviews to ensure accurate coverage
- Building and maintaining strong client relationships
- Providing exceptional customer support and service
Requirements
- Fluent in Spanish and English
- Prior customer service experience preferred in a client-facing environment
- Strong desire to help and guide clients
- Excellent communication and interpersonal skills
- Solid computer skills with the ability to navigate multiple systems
Benefits
- Paid Time Off (PTO)
- Health Insurance
- Dental Insurance
- Vision Insurance
- Hands on Training
- Career Growth Opportunities
- Retirement Plan
- Profit Sharing
- Comfortable Work Environment
- Team Outings
- Monthly Bonus Program
Salary : $23 - $26