What are the responsibilities and job description for the Bilingual Insurance Customer Service Representative position at GEICO Bayside?
Job Overview
The team at GEICO Bayside is seeking a Mandarin, Cantonese, Korean, or Spanish Bilingual Insurance Customer Service Representative to support our growing client base and deliver outstanding service. GEICO Bayside is managed by the same team that manages GEICO Commack in Commack, NY. Founded in 2017, GEICO Commack quickly became the #1 GEICO Local Office in the USA.
This role is ideal for someone who is professional, detail-oriented, and committed to building strong customer relationships.
As a key member of our service team, you will assist policyholders with account updates, billing questions, coverage changes, and general policy support. You will confidently communicate in both English and Mandarin, Cantonese, Korean, or Spanish to ensure every client receives clear, accurate, and personalized assistance.
Salary Range: $22.56 - $25.64 per hour
Benefits
Hourly Base Salary Bonus Opportunities
Paid Time Off (PTO)Health Insurance
Dental Insurance
Vision Insurance
Hands on Training
Career Growth Opportunities
Retirement Plan
Profit Sharing
Comfortable Work Environment
Team Outings
Commissions/Bonus
Requirements
- Fluent in Mandarin, Cantonese, Korean, or Spanish and English
- Prior customer service experience preferred in a client-facing environment
- Strong desire to help and guide clients
- Excellent communication and interpersonal skills
- Solid computer skills with the ability to navigate multiple systems
Responsibilities
- Answering inbound client calls in a professional and timely manner
- Handling billing questions and processing payments
- Conducting policy reviews to ensure accurate coverage
- Building and maintaining strong client relationships
- Providing exceptional customer support and service
About Us
We are excited to announce the newest GEICO Local Office, GEICO Bayside! Opening in the 4th Quarter of 2026, GEICO Bayside is managed by the same team that manages GEICO Commack in Commack, NY. Founded in 2017, GEICO Commack quickly became the #1 GEICO Local Office in the USA. Our 60 person team not only has led all GEICO Local Offices in sales volume and productivity but has also been honored and recognized for our quality and collaborative efforts. We've received multiple \"Agency of the Year\" awards from GEICO including being the recipient for back-to-back years in 2024 and 2025! Come join our newest team at GEICO Bayside to enjoy stability, growth, and a comfortable work environment where you can flourish and develop your skills!
Salary : $23 - $26